New York State Civil Service Senior Employment Security Clerk - Spanish Language (Hourly) - Endicott in Endicott, New York

Minimum QualificationsMINIMUM QUALIFICATIONS An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service* or a high school diploma and three years of work experience one year of which must be in customer service*.

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.

If you are considered for appointment to a “Spanish Language” position, you will be required to demonstrate proficiency in Spanish at a level that would assure your ability to perform the duties of the position properly.

Duties DescriptionStandard Duties: As a Senior Employment Security Clerk (Spanish Language), you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public contact; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would also use computer terminals for input and retrieval of information. As a Senior Employment Security Clerk (Spanish Language) you would be expected to perform all of these duties in English and Spanish.

Additional CommentsAccepting 55b/55c Candidates Work hours will be discussed at interview

Some positions may require additional credentials or a background check to verify your identity.

Agency: Labor, Department of

Title: Senior Employment Security Clerk - Spanish Language (Hourly) - Endicott

Occupational Category: Clerical, Secretarial, Office Aide

Salary Grade: Hourly

Bargaining Unit: ASU - Administrative Services Unit (CSEA)

Salary Range: From $16.27 to $16.27 Hourly

Employment Type: Full-Time

Appointment Type: Temporary

Jurisdictional Class: Non-competitive Class

Travel Percentage: 0%