Wegmans Helping Hands Customer Service in East Syracuse, New York

Title: Helping Hands Customer Service Location: NY-East Syracuse-JAMES STREET,4256 James St,East Syracuse,NY 13057 Other Locations:

Want a job you’ll LOVE?

Our Helping Hands team makes all the difference for our customers. In this role, you will work with a team to keep the parking lot clear of shopping carts and safe for our customers. You will lend a “helping hand” by walking customers to their vehicles, assisting with groceries, and leaving customers with a positive experience as they end their shopping trips at Wegmans! Check out our latest Grand Opening! http://www.youtube.com/watch?v=Qv8Kfi98Zgw

How do I make a difference? Providing Incredible, Knowledge Based Customer Service

Proactively approach customers, ask if they need assistance load purchases in their cars, offer to give or take shopping carts, gather carts from parking lot and corrals and bring them back to the vestibule

Build rapport while assisting customers by engaging them in pleasant conversation, offering a smile and assuring they are treated well during their experience; being sure to follow all companywide established Helping Hands programs

Promptly respond to pages from cashiers to assist customers loading purchases in their cars, ensuring purchases arrive at their destination in the condition they left the store

Assist Front End team members by running registers as necessary to minimize customer wait time at check out and attending to maintenance issues if additional assistance is needed

Ensuring High Quality Products & Ingredients

Maintain the appearance and safety of the parking lot, vestibule and landscaped areas; ensuring shopping carts are not scattered about, garbage is picked up, snow is cleared and salt is laid out, as necessary

Keep shopping carts clean and dry, wiping them down in the snow or rain, and offering additional service during the inclement weather

Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Living Who We Are

Support, encourage, and respect co-workers

Work with supervisor to set and achieve goals for professional development

Comply with Wegmans Policies and Work Rules, as well as, federal and state laws

Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Seeking Candidates Who…

Live our values: caring, respect, empowerment, making a difference, high standards

Possess teamwork & diversity awareness

Seek continuous learning opportunities

Provide incredible customer service

Ensure food & human safety

Possess organizational skills

Are able to problem solve

Possess effective communication skills Preferred Skills and Experience

Delegation Skills Work Environment

Work involves continuous interaction with customers and co-workers in a fast-paced environment.

Typical motions include pushing and pulling, moving and lifting

Responsible for moving and lifting an average of 10 – 20 pounds of product with the maximum weight lifted of 50 pounds occasionally

Will spend the majority of time on his or her feet and stand without a break for up to 4 hours

Work is primarily performed outdoors; will be exposed to seasonal outdoor temperatures and weather conditions, and various allergens

  • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed