BlueCross BlueShield of North Carolina Support Specialist in Durham, North Carolina

Job Description

Support the execution of daily operating activities of the business area by performing various support activities as required by the specific business area.

• Maintain and update paper and electronic/database files, scan paper records into electronic system and/or convert/compile data for departmental reports.

• Research incorrect or missing information on claims, applications, medical records, surveys and/or correspondence.

• Coordinate and/or record incoming and outgoing work as needed for business area including scheduling, supplies, reporting, tracking, monitoring and verifying receipt date and expected completion dates of outstanding work.

• Type and generate letters, memos, envelopes and forms to support departmental needs.

• May receive incoming calls from customers or providers and direct them to the necessary area.

• May serve as the departmental Business Unit Coordinator (BUC).

For Mail Services

• Maintain and update paper and electronic/database and/or convert/compile data for departmental reports.

• Research incorrect or missing information on correspondence.

• Coordinate and/or record incoming and outgoing work as needed for business area including scheduling, supplies, reporting, tracking, monitoring and verifying receipt date and expected completion dates of outstanding work.

• May receive incoming calls from customers or providers and direct them to the necessary area.

• May serve as the departmental Business Unit Coordinator (BUC).

• Coordinates all mail services reporting to include courier, presort and postage

• Perform fulfillment duties for the department.

Hiring Requirements

• High school diploma or GED

• 1 year of work experience in a general office setting, switchboard or customer service.

Hiring Preferences

• Prior experience working in MS Windows and/or MS Office applications (i.e. MS Word, Excel, Access, etc.)

• Basic keyboarding skills

• Ability to operate a telephone, printer, photocopy machine and fax machine

• Excellent time management and organizational skills

• Ability to work in a high pressure environment and deal effectively with all customers

• Ability to work in a team setting

• Effective written and verbal communication skills

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Our company is a not-for-profit with headquarters in Durham and major operations in Winston-Salem and Fayetteville. In all we employ more than 4,500 North Carolinians and serve more than 3.7 million customers.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.