YMCA of Greater Des Moines Building Supervisor I in Des Moines (John R. Grubb YMCA), Iowa
At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.
As a Building Supervisor, you will have the opportunity to provide a positive member and program participant experience. You will offer quality service, promote healthy living, and build relationships with the members of your Y. EVERY position positively impacts others at the Y - JOIN US, WE MAKE A DIFFERENCE!
To positively impact others, Y Staff Team Members exemplify CAUSE-DRIVEN LEADERSHIP competencies.
Demonstrates in word and action the Y's CORE VALUES of caring, honesty, respect and responsibility and a commitment to the Y's mission, in all matters at all times
Delivers the benefits of good health, strong connections, greater self-confidence, and a sense of security to all who seek it
Tells the Y story to help others understand the impact of the Y; develops relationships with members to support fundraising; supports fundraising efforts
Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion and cultural competence
Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work
Listens for understanding and meaning, seeks to understand the other person's point of view and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience
Provide excellent service to members, guests, and program participantsin the Y and on the phone, contributing to member retention.
Conduct interviews and/or tours responsive to the needs of prospectivemembers; sells memberships.
Build relationships with members; facilitates members connecting withone another.
Handle and resolve membership concerns and informs supervisor ofunusual situations or unresolved issues.
Apply member service policies and procedures.
Ensure facility opening and/or closing procedures are completedthoroughly and accurately.
Monitor assigned areas of the facility to ensure safe, hazard-freeenvironment.
Maintain facility appearance and ensure safety measures are in place
Know emergency procedures and be able to demonstrate them.
Respond to and handle all emergency situations according to procedures.
Maintain facility appearance and ensure safety measures are in place.
Perform additional duties as assigned by supervisor or designated staffperson.
Demonstrate and support the objectives of the Association as embodiedin the mission statement and values.
Ability to read, write, and perform simple mathematical functions
General computer knowledge
Ability to perform basic cash handling skills
Completion of high school or equivalent
One year previous supervision experience
Must be at least 18 years of age
Previous customer service experience preferred.
Online New Employee Orientation (available in the YMCATraining Program)
Online New Employee Safety Orientation (available in the YMCA TrainingProgram)
Y Leaders Orientation (available in the YMCA Training Program)
American Red Cross CPR-PR/AED/First Aid Certifications or equivalentcertifications approved by the YMCA (available in the YMCA Training Program)
American Red Cross Blood Borne Pathogens Training orequivalent training approved by the YMCA (available in the YMCA Training Program)
YMCA Welcome Center Academy (available in the YMCATraining Program)
YMCA ThinSoft Training (available in the YMCATraining Program)
YMCA Wellness Coach I, Wellness Coach II, and Wellness Coach IIITrainings OR other approved Intrinsic Coaching certification (available in the YMCA Training Program)
1. Visual, auditory, and verbal ability to communicate with people andmonitor property and activity
Ability to perform moderate physical activity
Ability to adapt to changing working conditions
Ability to conduct facility tours and facility monitoring
Ability to communicate with a Y-voice, demonstrating determination,genuine concern, a welcoming attitude, hopefulness and a nurturing spirit
Ability to demonstrate a desire to serve others and fulfill communityneeds
Ability to build rapport, creating relationships and motivating members
Ability to work effectively with people of different background, abilities,opinions and perceptions
Ability to listen first, seeking to understand the other person’s point ofview and remain calm in challenging situations
Ability to accurately assess personal feelings, strengths and limitationsand how they impact relationships
Ability to demonstrate an openness to change and seek opportunities inthe change process
Ability to embrace new approaches and discover ideas to create a bettermember experience
Ability to work with minimal supervision, taking initiative to assist indeveloping others
Ability to make sound judgments and transfer learning from one situationto another
Ability to distinguish and articulate the difference between PersonalTraining and Wellness Coaching
Ability to demonstrate an understanding of wellness coaching and abilityperform the required skills, including behavior change model, motivational interviewing, listening and reflective listening skills, appreciative inquiry and SMART goals
Ability to maintain confidentiality on member information
Ability to demonstrate professional conduct at all times
Ability to serve as a healthy lifestyles role model for members and staff
Ability to demonstrate general knowledge of programs and services
Attend trainings and/or courses to maintain certification as required bythe YMCA
Work Hours: Variable; 3-4 hour shifts