YMCA of Greater Des Moines Building Supervisor I in Des Moines (John R. Grubb YMCA), Iowa

At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.

As a Building Supervisor, you will have the opportunity to provide a positive member and program participant experience. You will offer quality service, promote healthy living, and build relationships with the members of your Y. EVERY position positively impacts others at the Y - JOIN US, WE MAKE A DIFFERENCE!

To positively impact others, Y Staff Team Members exemplify CAUSE-DRIVEN LEADERSHIP competencies.

Values

Demonstrates in word and action the Y's CORE VALUES of caring, honesty, respect and responsibility and a commitment to the Y's mission, in all matters at all times

Community

Delivers the benefits of good health, strong connections, greater self-confidence, and a sense of security to all who seek it

Philanthropy

Tells the Y story to help others understand the impact of the Y; develops relationships with members to support fundraising; supports fundraising efforts

Inclusion

Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion and cultural competence

Relationships

Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work

Communication

Listens for understanding and meaning, seeks to understand the other person's point of view and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience

  1. Provide excellent service to members, guests, and program participants

    in the Y and on the phone, contributing to member retention.
  2. Conduct interviews and/or tours responsive to the needs of prospective

    members; sells memberships.
  3. Build relationships with members; facilitates members connecting with

    one another.
  4. Handle and resolve membership concerns and informs supervisor of

    unusual situations or unresolved issues.
  5. Apply member service policies and procedures.

  6. Ensure facility opening and/or closing procedures are completed

    thoroughly and accurately.
  7. Monitor assigned areas of the facility to ensure safe, hazard-free

    environment.
  8. Maintain facility appearance and ensure safety measures are in place

  9. Know emergency procedures and be able to demonstrate them.

  10. Respond to and handle all emergency situations according to procedures.

  11. Maintain facility appearance and ensure safety measures are in place.

  12. Perform additional duties as assigned by supervisor or designated staff

    person.
  13. Demonstrate and support the objectives of the Association as embodied

    in the mission statement and values.

EDUCATION/EXPERIENCE REQUIREMENTS:

  1. Ability to read, write, and perform simple mathematical functions

  2. General computer knowledge

  3. Ability to perform basic cash handling skills

  4. Completion of high school or equivalent

  5. One year previous supervision experience

  6. Must be at least 18 years of age

  7. Previous customer service experience preferred.

  8. Online New Employee Orientation (available in the YMCA

    Training Program)
  9. Online New Employee Safety Orientation (available in the YMCA Training

    Program)
  10. Y Leaders Orientation (available in the YMCA Training Program)

  11. American Red Cross CPR-PR/AED/First Aid Certifications or equivalent

    certifications approved by the YMCA (available in the YMCA Training Program)
  12. American Red Cross Blood Borne Pathogens Training or

    equivalent training approved by the YMCA (available in the YMCA Training Program)
  13. YMCA Welcome Center Academy (available in the YMCA

    Training Program)
  14. YMCA ThinSoft Training (available in the YMCA

    Training Program)
  15. YMCA Wellness Coach I, Wellness Coach II, and Wellness Coach III

    Trainings OR other approved Intrinsic Coaching certification (available in the YMCA Training Program)

PHYSICAL/MENTAL REQUIREMENTS:

1. Visual, auditory, and verbal ability to communicate with people and

monitor property and activity
  1. Ability to perform moderate physical activity

  2. Ability to adapt to changing working conditions

  3. Ability to conduct facility tours and facility monitoring

JOB REQUIREMENTS:

  1. Ability to communicate with a Y-voice, demonstrating determination,

    genuine concern, a welcoming attitude, hopefulness and a nurturing spirit
  2. Ability to demonstrate a desire to serve others and fulfill community

    needs
  3. Ability to build rapport, creating relationships and motivating members

  4. Ability to work effectively with people of different background, abilities,

    opinions and perceptions
  5. Ability to listen first, seeking to understand the other person’s point of

    view and remain calm in challenging situations
  6. Ability to accurately assess personal feelings, strengths and limitations

    and how they impact relationships
  7. Ability to demonstrate an openness to change and seek opportunities in

    the change process
  8. Ability to embrace new approaches and discover ideas to create a better

    member experience
  9. Ability to work with minimal supervision, taking initiative to assist in

    developing others
  10. Ability to make sound judgments and transfer learning from one situation

    to another
  11. Ability to distinguish and articulate the difference between Personal

    Training and Wellness Coaching
  12. Ability to demonstrate an understanding of wellness coaching and ability

    perform the required skills, including behavior change model, motivational interviewing, listening and reflective listening skills, appreciative inquiry and SMART goals
  13. Ability to maintain confidentiality on member information

  14. Ability to demonstrate professional conduct at all times

  15. Ability to serve as a healthy lifestyles role model for members and staff

  16. Ability to demonstrate general knowledge of programs and services

  17. Attend trainings and/or courses to maintain certification as required by

    the YMCA

ID: 2016-1645

Shift: Evening

Work Hours: Variable; 3-4 hour shifts