Stroh Corporation Service Coordinator in Des Moines, Iowa

Stroh Corporation has an exciting opportunity for an enthusiastic, dedicated, and highly service focused Service Coordinator to join our team. This full time position offers day-time hours, excellent benefits including competitive salary, health, dental, life, 401K, and paid time off benefits. The companyis 100% employee owned and offers an outstanding employee stock ownership program. This is a great chance to join a well-known company with a great reputation.

Nature of Work

Support the day to day operation of the service department and/or special projects group.

Essential Duties and Responsibilities

  • Support the dispatch of service technicians and other related trades people.

  • Create and update files of various kinds; for example, documents, spreadsheets, and databases. Audit service reports weekly in accordance with established procedures.

  • Audit technician's time daily. Submit time to payroll weekly.

  • Perform other administrative activities such as answering phones, filing, typing, greeting and assisting visitors, and working with internal and external clients.

  • Create, update, and modify purchase orders.

  • Maintain tool locker, log location, and use of all special tools assigned. Assign and maintain inventory of all tools by vehicle or service representative. May assist in purchase of tools.

  • Create client proposals based on information and pricing provided by others.

  • Manage the coding of and entry into accounting system of service technician payroll.

  • Assist in the management of scheduled maintenance contracts. Understand standard contractual agreements and ensure dispatching is in accordance with contract terms.

  • Understand union field labor agreements to ensure compliance with dispatching service personnel.

  • Assist in the coordination of jobsite activities such as deliveries, rigging, equipment, tools, etc…

  • May help develop, interpret, and administer a company policy, program or procedure requiring independent decision making.

  • Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or General Education Degree (GED).

Experience

Prior dispatching experience preferred;excellent customer service and communication skills arerequired. Strong administrative skills and/or experience is desirable.