Rose International INC Desktop Engineer in Des Moines, Iowa

Desired Skill Set:

A+, Desktop Support, MCP, Printers, TCP/IP, Windows 10

Position Description:

Desktop Support Start date: 12/05/2016 End date: 12/03/2017 Location: 1305 E Walnut, Des Moines, IA 50319

Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Candidate must be able to:

  • Handle difficult situations with clients and turn them into a win for the desktop support team

  • work trouble tickets from system

  • be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on

  • solve issues desk side and through remote desktop

  • answer how to questions and resolve issues related to applications, printers, connectivity

  • setup and install new PC''s,

  • maintain a positive outlook, be professional, and provide excellent customer service

  • Experience in PC (desktop/laptop/thin client) support – both desk side and remote

  • Experience in PC operating system support – Windows 7/10 installation, patching and troubleshooting

  • Desktop – Windows XP to Windows 7 Migration. Ability to troubleshoot issues with Microsoft Office 2010/2013

  • Windows networking TCP/IP configuration and troubleshooting. Ability to troubleshoot issue with Microsoft Internal Explorer

  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd-party software

  • Troubelshoot network printers. Experienced in Windows networking TCP/IP configuration and troubleshooting

  • Ability to modify system registry (regedit)

  • Experience in Google device (Chromebox/Chromebook) support

  • Experience in support of Google Office Suite of products

  • Printers – troubleshoot network printer connectivity issues

  • Printers – hardware maintenance (toner/maintenance kit replacement)

  • Thorough understanding of Microsoft Active Directory – client side

  • Ability to use industry standard remote tools – preference for SCCM

  • Experience with hard drive encryption – encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc

  • Industry certification (A+, Network+, MCP, etc)


Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.

Position Title: Desktop Engineer

Position Number: 246192

Location: Des Moines, IA