HCA, Hospital Corporation of America Scheduler -CBCI in Denver, Colorado

Scheduler, Full Time Colorado Blood Cancer Institute (CBCI)

Position Summary: Under supervision of the Front Office Coordinator, performs scheduling for clinic appointments with physicians or nurse practitioners, lab draws, and procedures. When need arises, will perform other duties as assigned by supervisor. Job duties include: • Schedule appointments for patients with appropriate physician or nurse practitioner • Identify appropriate length of appointment (new consultation, recheck) • Schedule appointments for lab draws and procedures • Coordinate with physicians and nurse practitioners to maintain their most current availability • Provide excellent customer service to patients visiting the clinic or calling by phone to schedule appointments • Troubleshoot when appointments need rescheduling, patients are late for an appointment, or an appointment is missed • Contact patients prior to appointment to confirm time/date of appointment • Educate patients on how early to arrive for appointment, where to check and what information to bring to appointment • Demonstrates understanding of the copy machine, fax machine, and phone system. • Aware of patient's right to privacy and questions, when needed, regarding release of information. • Demonstrates the ability to work independently. • Communicates work status to the Front Office Supervisor on a daily basis. Immediately informs the Front Office Supervisor of any backlogs, delays, or problems. • Assists in other Front Office functions as needed. • Answers telephone and interacts with colleagues in a professional manner.

Presbyterian/St. Luke’s Medical Center expects our Code of Conduct Value Statements to be reflected in the way every employee interacts with co-workers, patients and family members, and with others in the community. • We recognize and affirm the unique and intrinsic worth of each individual • We treat all those we serve with compassion and kindness • We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives. • We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity

Position Requirements

A. Licensure/Certification/Registration: None

B. Education: College Degree Preferred.

C. Experience: Two years experience in hospital or outpatient medical records setting.

D. Special Qualifications: Basic understanding of medical terminology. Knowledge of Word and Excel required. Strong organizational and critical thinking skills. Able to communicate effectively with patients, families, physicians, and other health care team members. Able to function as a part of a multidisciplinary team to ensure quality patient care.

Degree of supervision required: Involves general guidance and direction by the Front Office Supervisor. Employee will be expected to perform most job duties independently and in accordance with established departmental and hospital policies and procedures.

Ages of Patients Served: This position requires knowledge of growth and developmental needs of patients and families. Personnel in this position must recognize and respond to the behaviors of patients and families in each age category. The employee must be able to demonstrate the special skills required to care for patients and their families according to standards. (The skills and knowledge needed to provide such care may be gained through education, training or e

Title: Scheduler -CBCI

Location: Colorado-Denver-Presbyterian/St. Luke%27s Medical Center

Requisition ID: 26068-59263