McGraw Hill Financial Lead – IT Service Management in Denver, Colorado

Position Description

SUMMARY:

S&P Global is currently seeking to hire an IT Service Management (ITSM) - ITIL Lead to drive ITSM best practices for all current and future ITSM process areas throughout the CORPORATE IT organization and beyond. Key process areas that this role will provide process leadership and subject matter expertise include:

Incident Management, Problem Management, Asset Management, Configuration Management, Request Management, Knowledge Management, and Change Management processes.

Responsible for ensuring S&P Global Service Management process and tools meet the requirements of our business partners and are maintained based on current S&P Global standards. Drives process improvement to ensure that processes are well-documented, sustainable and scalable. Oversees the management of vendor relationships and monitors ongoing practices to ensure consistency with policies, compliance regulations and control requirements.

RESPONSIBILITIES

  • Develop and monitor IT Service Management projects and budgets

  • Identify opportunities to improve ITSM Key processes and Critical workflows

  • Oversee the end-to-end administration of ITSM Key processes and Critical workflows for S&P Global

  • Develop, implement & execute the ITSM Key processes and Critical workflows program to ensure process and tool implementations meet S&P Global requirements

  • Interface with S&P Global Divisional leadership to provide views into IT Service Management metrics

  • Search, identify, export and analyze data associated with ITSM processes as required for KPI, CSF and Operational Metrics reporting, and develop, document and present trending information and reports related to this analysis to all stakeholders as applicable.

  • Focus on structuring and restructuring processes, identifying scope and assessing the improvement or design requirements of ITIL v3 based Service Management processes and related documentation. Editing, formatting and publishing of ITSM process documentation as required.

  • Work with the IT Configuration Management lead to develop and integrate other ITSM Key processes and Critical workflows and metric governance

  • Identify and develop business cases for tools that will enhance other ITSM Key processes and Critical workflows

  • Develop and lead implementation of overall other ITSM Key processes and Critical workflows transformation plan

  • Develop and oversee accountability and governance for other ITSM Key processes and Critical workflows and the linkage of these to supporting processes

  • Set standards and guidelines for other ITSM Key processes and Critical workflows data measuring and reporting and look for opportunities for to improve overall data accuracy.

Business & Functional Knowledge:

Applies broad knowledge of IT business and operations principles, business drivers, and related areas to impact results. Knowledge of process engineering and IT Service Management is a must. Strong business acumen and the ability to translate technology terms into business terms required.

Problem Solving:

Ability to solve highly complex, non-routine problems and determine the best solution through cost - benefit analysis. Enhanced root-cause analysis skills, with the ability to identify learning opportunities, improve current processes and demonstrated cross functional approach to problem solving.

Interaction:

Works with senior leadership and management in the business units to understand requirement, improve processes and communicate metrics. Strong communications (written and verbal) and presentation delivery skills required.

Scope & Impact:

Impacts the quality of operations provided by related team

Required:

10 to 12 years of related experience with Bachelor's degree. Advanced degree and ITIL certification preferred.

About S&P Global

At S&P Global, we don’t give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We’re the world’s foremost provider of ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include:

  • S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency.

  • S&P Global Market Intelligence, which provides insights into companies, markets and data so that business and financial decisions can be made with conviction.

  • S&P Dow Jones Indices, the world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities.

  • S&P Global Platts, which equips customers to identify and seize opportunities in energy and commodities, stimulating business growth and market transparency.

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race - ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person s ability to perform his or her job.

Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:

EEO.Compliance@spglobal.comand your request will be forwarded to the appropriate person.

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.