TopBuild Corp AR Customer Account Specialist in Daytona Beach, Florida
AR Customer Account Specialist
Build your career with TopBuild, where talent meets opportunity! TopBuild Corp. (NYSE: BLD), a national leader in the construction industry, installs insulation through TruTeam’s 190 locations and distributes insulation and other building products through Service Partners’ 72 distribution centers. We are a leader in building science through our third subsidiary, TopBuild Home Services and it’s Environments for Living program. TopBuild’s corporate headquarter is located in Daytona Beach, FL.
Our Core Values: Safety —Integrity —Diversity —Customer Focus —Continuous Improvement —Innovation —High Performance Teams
Responsible for creation, oversight and maintenance of all pertinent customer accounts, Integrity of customer information and the associated accounting procedures. Ability to operate in a customer-focused shared-services environment (Branch Support Center).
Creating and updating customer account information received through multiple sources. Interact with salesperson/division/customer as necessary.
Place customers on Hard Credit Hold when instructed to do so or as necessary to consolidate multiple accounts.
Validate or set up account relationships
Make necessary customer account changes; notify affected parties.
Process account deactivations
Responsive to both internal and external customers, provides excellent customer service
Maintains awareness of relevant department service level agreements (SLA’s) and works to ensure agreements are met.
Process lien waivers received daily through bank lockbox.
Maintain records of all setup related activities for KPI purposes.
Supervisory or Management Responsibility – Not responsible for supervising (hiring, firing, performance reviews or corrective action) others.
Budget Responsibility – Has no budget responsibility.
Decision-Making Level and Scope – Decisions generally affect own job or specific functional area.
Independence of Action – Work is closely monitored by supervisor/manager. Detailed instructions and procedures are generally provided.
Any other duty, task or responsibility as assigned
EDUCATION AND CERTIFICATIONS
Minimum Degree: High School Diploma or GED (Minimum); Vocational or technical training (Preferred)
Course of study: Business
Special Certification or Licensing:
Special Requirements: Overtime and weekends as required
Minimum experience: 0 – 1 year experience
Required Industry Experience (Construction, Insulation, Trades, etc.): NA
Legal Age Requirements: At least 18 years of age
Excellent analytical and problem solving skills.
Strong attention to detail, demonstrated integrity and professionalism.
Excellent communication skills, both written and verbal.
Must have standard, advanced, or expert skills in Microsoft Excel, Word, PowerPoint and/or Access or other applications.
Active learning – Understands the implications of new information for both current and future problem-solving and decision-making.
Active listening – Full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Attention to detail – Careful about detail and thorough in completing work tasks.
Concern for others – Sensitive to others' needs and feelings and being understanding and helpful on the job.
Dependability – Reliable, responsible, and dependable, and fulfilling obligations.
Service Orientation – Actively looks for ways to help people.
Stress Tolerance – Accepts criticism and deals calmly and effectively with high stress situations.
Type of Travel Required: Local
Amount of Travel Required: <10%
Work is performed in a typical office environment and may require standing, bending, lifting of boxes or packages under 10 lbs., and sitting for long periods of time.
Work requires regularly inputting/retrieving words or data into or from an automated/computer system.
WHY JOIN OUR TEAM?
We promote an environment that offers a challenge, creates opportunities, fosters enthusiasm, maximizes full potential and rewards talent. We realize our employees are our most valued resource which is why we offer a variety of benefits including competitive compensation, comprehensive health, dental, vision coverage, paid holidays, paid time off, 401 (k) retirement plan, tuition reimbursement, employee assistance program services, flexible spending account (FSA), life insurance, short term and long term disability, discounted gym membership and a host of other discounts. Our goal is to promote a healthy work/life balance.
TopBuild Corp. is an equal opportunity employer.
Daytona Beach, Florida, United States
Branch Support Center 995
995936 - Operations Credit & AR