JPMorgan Chase Digital & Emerging Payments Change Management Analyst in Dallas, Texas

Digital & Emerging Payments Change Management Analyst

Description

Digital & Emerging Payments Change Readiness Analyst - 602

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of over 2.5 trillion and operations in more than 60 countries. The firm is a global leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

JP Morgan Chase is undertaking an aggressive Digital transformation agenda within the Consumer and Community Bank (CCB) which serves over 50million customers, and which builds on the success of the current mobile and online service offerings. JPMC is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position JPMC as the undisputed leader in digital financial services and payments and to enable JPMC to deliver the highly personalized, real time experiences that customers increasingly expect.

The newly formed CCB Digital and Emerging Payments (D&EP) Production Management team is responsible for triaging, troubleshooting and providing solutions for issues impacting the Chase.com and Chase Mobile channels.

Position Summary

Reporting to the D&EP Change Readiness Director, the D&EP Change Readiness Analyst will drive governance of the Change Management process in the D&EP organization which supports delivering operational technology services as well as infrastructure administration and support. Change Management encompasses ensuring that we meet our business goals for delivering technology-based change services in a successful and accurate manner avoiding impacts to clients and customers. Change Management governs application changes, infrastructure, and infrastructure maintenance. Additionally, the Change Readiness Analyst will drive governance of the Permit To Operate (PTO) process, evaluating the readiness of projects to deploy to production.

The Change Readiness Analyst will:

  • Prepare for Change Review Board meetings to review all Digital and Emerging Payments changes. Sending post meeting resultsby publishing go/no go status of all upcoming D&EP change records.

  • Develop documentation of end to end flow and inventory of infrastructure configuration items for which outages impact D&EP.

  • Perform cross Line Of Business (LOB) owned change impact identification, validation, communication. Reviews changes from other lines of business which may cross impact D&EP.

  • Attend and participate in GTI Air Traffic Control planning calls.

  • Work with Global Technology Infrastructure (GTI), Application Development and Production Management teams to identify impacts to D&EP business from upcoming GTI ITSMs.

  • Enforce CCB Change quality standards (aka minimum acceptance criteria), particularly in that:

  • Mandatory risk questions accurately answered.

  • A reasonable risk level is specified for the change.

  • Permit to Operate process is completed for major changes.

  • Relationships to incidents and other changes are properly identified.

  • Evidence of testing is lower environment is attached.

  • Pre implementation, implementation and post implementation validation plans are complete and valid.

  • Backout or fall forward plans are complete and valid.

  • Follow up with Change Owners to ensure quality concerns are understood and addressed

  • Work with D&EP release management team and CCB Production Assurance Change Management team to perform conflict identification.Identifies impacting events based on specified criteria.

  • Liaise between D&EP Release Management, GTI and various production management teams to coordinate GTI releases.

  • Police the emergency change process to ensure emergency change record documentation is accurate and complete

  • Identify low-risk change candidates for Pre Authorized, Documented and Pre approved process (PDPA) and works with CCB Production Assurance Change Management teams to implement.

  • Produce common job aids for Change Owners; Approvers; etc.

  • Select projects which require PTO coverage by running all projects through a model which quantifies risk.

  • Ensure and enforce PTO completion prior to ITSM approval.

Qualifications

  • College degree in related technical/business areas or equivalent work experience

  • Minimum of 5 years of IT experience

  • Application development and/or production support experience

  • Experienced leadingmeetings with business partners to communicate impacting events; share information to potentially non-technical or limited technical knowledge groups of people

  • Ability to influence and drive change

  • Leadership skills, drive for continuous improvement

  • Excellent interpersonal, relationship and negotiating skills

  • Experience with Infrastructure and Application Projects

  • Capable of managing complex issues in a changing environment. Proven experience with client services and support.

  • Requires detailed knowledge and be able to execute through the Project Life Cycle, ITIL, Financials, Business Case

  • Understand monitoring concepts for varied platforms.

  • Strong working knowledge in UNIX/Linux/Windows and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO.)

  • Must partner with stakeholders and senior leaders

  • Must have demonstrated ability to collaborate with senior leaders to understand their expectations regarding service delivery and service risk and control

  • Ability to persuade and influence is KEY. Must have ability to be tactful yet assertive. Strong collaboration and negotiation skills.

  • Articulate, detail oriented.

  • Familiarity with ITIL Change Management concepts

  • Experience with change management tools.

  • Experienced user of Microsoft Excel.

  • Experience with Sharepoint a plus.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Job Applications Support

Primary Location US-TX-Dallas-JPMorgan International Plaza 1 / 01538

Organization CONSUMER & COMMUNITY BANKING

Schedule Full-time

Job Type Standard

Shift Day Job

Travel No

Req ID: 170018774