JPMorgan Chase Marketing Sr. Associate - Columbus, OH in Columbus, Ohio

Marketing Sr. Associate - Columbus, OH


As a Senior Communications Associate in Chase Mortgage, you will have responsibility for creating Servicing Marketing content for the Mortgage team. This would include communications to customers in an effort to create a positive customer experience. This role is expected to adapt creative direction into clear and actionable Servicing content. The role requires a writer who can adjust to the style and voice required for many different channels including e-mail, direct mail, statements, digital ads, and landing pages. Small projects may be managed by the Senior Communications Associate through the creative and approval process as needed.


- Work with the business units to craft Servicing communications that meet the needs of a particular campaign or project

- Create a clear and actionable message by using the Voice of Chase style guide

- Support all Servicing efforts through work with internal and external creative agencies

- Create, write and edit communications across all Servicing communication channels, including web, direct mail, e-mail, and statements

- Adhere to Chase specifications and requirements given for each channel.

- Knowledge of legal and regulatory requirements for marketing offers

- Manage small projects through the creative and approval process


- Bachelor's degree in communications field

- 10 plus years in developing content regarding the customer experience

- Excellent verbal and written communication skills; must be an outstanding writer, proofreader, and copy editor with versatility in writing formats.

- Experience with creative content and working with creative agencies

- Project management experience

- Excellent interpersonal skills

- Highly organized, adaptable, self-directed individual

- Experience in or knowledge of Mortgage preferred

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Job Direct Marketing/Segmentation

Primary Location US-OH-Columbus-1111 Polaris / 54101


Schedule Full-time

Job Type Standard

Shift Day Job

Travel No

Req ID: 170022868