CLEAResult Customer Service Representative in Columbus, Ohio

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Job Description

CLEAResult is the leading energy efficiency company in North America. We help thousands of businesses and individuals reduce energy use and lower their utility bills through energy programs that we design, market and implement. We achieve all this through financial incentives, education and energy management strategies and solutions.

Customerlink Contact Center is the best way to get experience in the industry and after some time move into other parts of our company (we are NATION-wide after all.) We train you on building science and invest in you to become a subject matter expert; our people are highly trained and empowered.

We change the way people use energy.

If you are ambitious, fast, transparent, with a reliable attendance and commitment to customer satisfaction you are the perfect match to be part of our team.

We offer: 401 K plan, paid vacation, pay holidays, paid sick leave.

$12 Hour + incentives

The Customer Service Representative is a sales & service position with primary focus on make sure to help our customers save energy and money without sacrificing comfort. The CSR must be friendly, professional and genuinely interested in the needs of our customers receiving inbound and making outbound calls to existing and current customers in an effort proactively address various customer related needs., achieving daily, weekly, monthly sales targets established by the call center managers.

Receive inbound calls to resolve customer questions or concerns regarding their account, plans while identifying potential opportunities to renew or extend their existing energy plans.

Make outbound calls to retain/recapture or offer plans to customers.

Maintain an acceptable volume of various customer retention and sales per week and month.

Accurately document and update customer records in the computer system.

Maintain high levels of confidentiality.

Proactively offer products and close sales that result from an initial incoming contact with the customer.