Missouri Higher Education Loan Authority Call Center - Customer Service (SLC) in Columbia, Missouri

Description/Job Summary

MOHELA, a student loan servicing agency, is seeking Student Loan Counselors in Columbia, MO to counsel student loan borrowers and provide excellent customer service. Counselors will be making outgoing calls to delinquent borrowers in order to receive payments and counsel them on their federal student loan debt.

Starting salary is $15.35/hr. Comprehensive training will be approximately 8 weeks long from 8 a.m. to 5p.m. Monday through Friday. Training period is January 16th through March 10th. Hired candidates must be able to attend training every day.

After training candidates must be able to work a variety of shifts such as 8am -5pm and possibly as late as Noon-9pm. You must be able to work 5-10 hours of overtime for 4-6 weeks every 3 months which does include some required weekends. Many times during overtime weeks, business needs do not allow for much notice resulting in needing to stay late, shortening lunches to 30 minutes, or coming in early the next day. If placed in the Noon-9pm shift, you do receive a $1.00/hr. shift differential. Spanish speaking employees receive $1.00/hr. for using that skill. Must possess a friendly speaking voice and patient demeanor.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's Degree or greater Preferred

Call Center Experience Preferred

Ability to provide excellent customer service

Strong Verbal and Written Communication skills

Excellent Time Management and Multi-tasking Skills

Strong Computer Skills

Located in Columbia, MOHELA offers excellent benefits, including:

•Tuition Assistance up to $12,000 per year after 3 months

•Medical + Dental + and Vision coverage

•401K with dollar for dollar match up to 8% of salary


•Earn accrued Paid Time Off and Vacation on first paycheck

•Paid holidays

•Dependent child tuition reimbursement after 1 year

To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.

We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@mohela.com or by phone at 636-733-3700 ext 3571 (TDD: Dial 711) and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.