HCA, Hospital Corporation of America Scheduler - Appomattox Imaging Center in Colonial Heights, Virginia

GENERAL SUMMARY OF DUTIES: Man front office, register patients, navigate payer resources for authorization info/patient financial responsibility, collect payments, schedule appointments, manage phone calls.

DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable). • Navigates payer systems and websites to determine coverage and patient financial responsibility • Assesses potential for Charity status for patients and navigates patient through application process • Verify insurance and determine patient financial responsibility • Collects Co-pays appropriately • Updates patient demographics (i.e. patient address, phone numbers) • Obtains and/or insures Pre-Authorization/Medical Necessity for procedures • Run State license check and OIG sanctions check on undefined providers, relay documentation • Using Center’s various IT systems, schedules, re-schedules and registers patients for procedures • Run day-end reports from Meditech for unresolved items • Access patient records and provides for HIPAA compliant release of PHI • Scan, file and manage paper documentation • Fax or phone results as indicated • Provide appropriate patient preparation material and instructions and log dispensing • Sort incoming mail. • Processes various correspondence including credit card payments and sets up payment plans. • Problem-solves to provide best patient experience even in the presence of barriers, • Complete outbound calls such as appointment reminders, mammo courtesy calls, missed appointment recovery calls and schedule patient accordingly • Performs other related work as assigned by immediate supervisor. • Other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES • Knowledge of data entry techniques • Ability to learn various IT platforms to accomplish duties • Ability to understand and explain health insurance benefits • Ability to communicate effectively with patients, referrers, insurance providers, billing offices • Ability to use computer, 10 key calculator, fax machine, and photocopier • Skill in organization • Skill in establishing and maintaining effective working relationships with other staff members , referral sources and patients. • Ability to maintain confidentiality • Integrity

*Candidates must be able to work Monday - Saturday - 7:00AM - 9:00PM

EDUCATION • High School Diploma or GED required EXPERIENCE • One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred.


PHYSICAL DEMANDS/WORKING CONDITIONS – Requires sitting for long periods of time, some bending, stooping, stretching and occasional lifting of files and paper weighing up to 30 pounds. Work if often performed under stringent time lines. Excellent manual dexterity and hand-eye coordination required for extensive use of the telephone, keyboard, calculator and other such office equipment as necessary. Work is performed in a normal office environment. Contact with other staff members, patients, outside vendors, insurance companies and physician practices. Some evening and weekend hours may be required.

Title: Scheduler - Appomattox Imaging Center

Location: Virginia-Colonial Heights-Appomattox Imaging

Requisition ID: 25314-2355