Compass Group, North America AUDIO VISUAL TECHNICIAN in Chicago North, Illinois

AUDIO VISUAL TECHNICIAN 11/30/16Illinois-Chicago North

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Job ID: PB11301669686Great People. Real Opportunities.Description:

A Fresh Approach to Great Results.

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.

Location: Lake Forest, IL

A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

This position requires an individual that is capable of the following:

  • Repairs

  • Troubleshooting Quickly Under Pressure

  • Installs

  • Creating and Maintaining Documents and Tracking Logs

  • Testing

  • Conducting Preventative Maintenance

  • Configurations

  • Upgrades

  • Evaluations

  • Enhancing the Overall Activities for Conference Rooms and Shared Spaces Technology Equipment and Systems

This position requires partnering with internal stakeholders such as facilities management to assemble materials, time estimates and deadlines for projects. Must be able to determine equipment quantities and labor to complete installation according to expectations and monitor break/fix completion and accuracy.

This position will work closely with internal Service Desk teams to support Tier 1, with real time collaboration. Candidate will serve with leadership and provide constant passion and drive within the team.

The right candidate will also assist Level 3 in coordination of technical support for events and departmental operations. Provide technical support to client before, during and after events. Serve as technical consultant to client and staff with regard to technical needs.

Key Responsibilities:

Technical Duties

  • Setup, repair and upgrade AV equipment throughout large corporate campus

  • Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance

  • Act as subject matter expert in technical support field

  • Provide efficiency recommendations when immediate problems arise

  • Provide in depth Break/Fix AV maintenance

  • Maintain pooled equipment inventory for on and off site project support

  • Maintain robust maintenance logs

  • Assist in maintenance and repair of AV equipment through third party vendor relationships

  • Provide timely and descriptive reports of equipment malfunction

  • Provide timely and descriptive reports of equipment repair, mitigation and work arounds

  • Maintain neat appearance of AV cables and equipment

  • Input data for metrics tracking including daily work ticketing system

  • Serve as contact between customers, vendors & internal staff for day-to-day event operations

  • Work with Service Desk to communicate room requirements & changes as they arise

  • Provide statistics and track services provided

  • Create and maintain conference rooms database containing specifications, digital images, room directions (print & electronic versions), AV capabilities, standard room setup and peripheral inventory

  • Inspect and maintain appearance/functionality of conference rooms for quality assurance and responsible for facilitating work order escalations

  • Monitor room usage

  • Assist with storing deliveries and equipment

  • Communicate daily with Service Desk to ensure all needs are being met

  • Foster working relationships with all service related vendors both internally and externally

AV Support

  • Suggest equipment to management to enhance efficiencies

  • Provide support to clients and staff in diagnosis and resolution of AV-related problems

  • Risk Reporting

  • Innovation Reporting

  • Give direction to other hourly staff in execution of their duties according to established standards

  • Research and recommend new equipment purchases

  • Advise staff in event planning with regard to appropriate equipment use

  • Assist the Manager in inventory maintenance and the technical coordination of events

  • Ensure appropriate paperwork flow and work assignment

Preventative Maintenance and Repair

  • Diagnose equipment failure and expedite repairs as needed

  • Coordinate and track service of inventory through repair vendors

  • Maintain service history of inventory


  • Assist the Manager in the training of new hires and the cross-training of staff from other departments

  • Provide training to other hourly department members in support of their duties

Preferred Qualifications:

  • Bachelor’s Degree or Equivalent Audio Visual Degree

  • CTS Certified

  • DM Certified Preferred

  • Experience loading code for:Windows, Office

  • Crestron processors

  • Crestron DM

  • Polycom Soundstructure and HDX

  • Basic Network (TCP/IP)

  • Advanced Troubleshooting

  • Must display passion for problem solving and issue resolution

  • Strong Attention to Detail and Accuracy

  • Multitask Oriented

  • Process Management

  • Strategic Planning

  • Excellent Verbal and Written Skills

  • Ability to Function in a Fast Paced Deadline Oriented Environment

  • Professional Demeanor

  • Ability to Adapt Quickly to a Changing Environment and Flexible Workload

  • Independent, Self- Motivated Worker

  • Excellent Time Management Skills

  • Strong Basic Math Skills

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Career LevelMid Career (2+ Years Experience)SectorFlikAreas of InterestHotel/Conference Center Management, Administrative and Support ServicesEducationBachelor's DegreeLocaleIllinois-Chicago NorthPreferred LanguageEnglish