JPMorgan Chase Vendor Relationship Mgr Sr in Chicago, Illinois
In the role of Supplier Experience Campaign Manager, you will be responsible for developing, leading and delivering strategies to drive supplier adoption for clients on the Commercial Card Single-Use Account and B2B Card products.
You will partner closely with the Commercial Card Sales and Relationship Management Team and their clients to ensure effective design and flawless execution of supplier enablement strategy. This key role will drive growth and profitability of a multi-billion dollar Commercial Card portfolio comprised of Enterprise and Middle Market client base.
Design, development and execution of vendor/supplier campaigns, consisting of the following activities:
Supplier enablement strategy planning: Understanding client business objectives and requirements, and consulting with the client on recommended/best practice paths to achieve goals.
Campaign strategy development
Identification and assessment of targeted vendors and segments by synthesizing sophisticated analytics with self-directed research and qualitative information provided by field partners and client.
Strategies and tactics aimed at increasing supplier adoption to card, including early payment offers and other incentives and incorporating best practices
Recruitment strategy development and execution oversight, via collaboration with Supplier Experience Recruitment and Supplier Support teams.
Development of supplier communication collateral
Program goal driven recruitment strategy development
Reporting, monitoring and analyzing campaign progress to assess campaign effectiveness, and ongoing campaign strategy calibration to deliver campaign goals
Continuous improvement and campaign strategy evolution:
Leverage and share lessons learned during campaigns to champion best practices and holistic campaign strategy improvements
Incorporate new campaign processes tied to Product development and Product strategy, and provide input and recommendations on campaign process refinement in the spirit of a continuous improvement environment
Bachelor’s degree required
10+ years of professional experience
3+ years of experience in credit card industry, financial services or merchant services
3+ years of experience with customer management (internal and external)
Background in procurement or payments sector across a range of industries and company size preferred
Ability to handle multiple campaigns and assignments simultaneously and meet deadlines
Demonstrated success in developing consultative relationships with clients and partners
High EQ – demonstrates sensitivity and awareness, with sound interpersonal skills
Proactive communication skills and strong verbal and written communication
Ability to present and communicate effectively and confidently
Excellent analytical, creative solution and problem solving skills
High degree of motivation and strong work ethic
Ability to prioritize and self-direct
Can quickly adapt, and resolve escalating complex issues in a fast-paced, matrix environment
Power user of MS Office Suite – specifically: Excel, Word, and PowerPoint