Rush University Medical Center RUMG Clinic Coordinator 2 in Chicago, Illinois

Job Description:

Are you interested in joining a leading health care organization?

Join Rush University Medical Center!

We are seeking a dynamicClinic Coordinator II to join ourInternal Medicine department at Rush University Medical Center!

Position Highlights:

  • Performs clinic activities including, scheduling, greeting and acknowledging patients throughout the check-in and check-out process, and coordinating referral and insurance authorizations.

  • The employee who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service and Performance Standards.

Position Responsibilities:

  • Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patients.

  • Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts.

  • Coordinates information flow in and out of the clinic. Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.

  • Schedules, cancels and reschedules patient appointments, procedures, and surgeries.

  • Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy.

  • Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows.

  • Obtains necessary pre-authorizations.

  • Appropriately transfers patients to pre-registration for insurance verification per RUMG policy.

  • Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.

  • Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages.

  • Maintains and retrieves medical records per HIM and office protocol.

  • Problem solves issues by seeking out the appropriate resources.

  • Performs other duties as assigned.

Position Qualifications Include:

  • High school diploma required and medical office experience preferred

  • Basic computer knowledge required

  • Attention to detail and accuracy

  • Excellent customer service and interpersonal skills

  • Sensitivity to patient health information and protection of confidentiality

  • Ability to utilize EPIC efficiently

  • Ability to sit for several hours each day and remain professional and calm under stressful situations

  • Ability to adapt to change and be flexible

  • Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training

Company Highlights:

Rush's new 14-story hospital is the cornerstone of the Rush Transformation, an ongoing effort to build new facilities, renovate existing buildings and adopt new technology.

Rush University Medical Center is a three time Magnet facility located in Chicago, IL

Leading academic medical center, acute care hospital w/ 676 licensed beds.

*Rush University Medical Center is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason prohibited by law. *

Job Title: RUMG Clinic Coordinator 2

Shift: 1st

Full/Part: Active Regular FT (72 to 80 hours per pay period)

Job Number: 2016-2804