Titan Security Group Response Officer - East Loop - All Shifts in Chicago, Illinois

Titan Security, Chicagoland's premier security organization is currently recruiting for Full-Time Response Officers to work at a major Chicago lakefront park and at other various locations throughout the Chicago Metropolitan Area. The ideal candidate will possess a cheerful, energetic and professional demeanor along with excellent interpersonal skills and a focus on customer service. Response Officer must have good physical conditioning and be able to stand for long periods and work outside in all weather conditions, not including any extreme weather.

In this position, your work location(s), days, and shift hours will vary based on operational need. Every effort will be made to give your advance notice of your assignments. However, since you may be assigned as a result of a call off or special coverage request, you must agree to make yourself available on an as need basis.

Response Officer’s responsibilities include, but are not limited to:

  • The position of Response Officer is defined as a selected utility officer performing security duties for Titan clients on an “on-call” basis.

  • Serve as a customer service Ambassador at a major Chicago lakefront park.

  • Provide excellent Customer Service to all parties encountered while on duty.

  • Able to stand/sit/walk for extended periods of time in all weather conditions.

  • Maintain access control, crowd control and traffic control procedures set by management.

  • Assist tenants and visitors with directions and general business information.

  • Train and qualify to work assigned posts. Understand the specific and general post instructions for all assigned posts. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client at each individual post.

  • Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.

  • Effectively utilize access control systems, visitor management systems, and CCTV systems as needed.

  • Other duties as assigned.

  • This position reports to the Senior Operations Manager. As a Response Officer, your work locations, days and hours will vary. Every effort will be made to give you advance notice of your assignments. However, since you may be assigned as the result of call off or special coverage request, you must agree to make yourself available on an as needed basis, or “on-call” basis. For your commitment to this effort, Titan will provide you with a premium wage and a guarantee of hours per week.

  • Due to the nature of this position, extreme flexibility is required with regards to your ability to the scheduled, and response time in accepting management requested schedule modification based on operation need.

  • Other duties as assigned.

Education and/or Experience: High School diploma or general education degree (GED) and at least 1 year prior satisfactory employment as an Unarmed Security Officer or directly related experience. Must be at least 21 years of age.

Certificates, Licenses, Registrations: Valid PERC or the ability to obtain/maintain a PERC through IDFPR. Although a valid IL driver’s license is not required for this position, having/maintaining a valid IL driver’s license along with a satisfactory DMV history does increase your targeted assignment area within a selected business portfolio, in addition to allowing for your assignment at a facility for which a vehicular mobile patrol is required.

Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. You will be obligated to maintain a working telephone number and accurate residential information throughout your employment, so we may be able to contact you as needed.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facilities; be able to perform assigned duties regardless of inclement weather.

Salary & Benefits: Compensation is between $11.50 and $12.50 per hour based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V

ID: 2016-1920

Eligibility to Work in the U.S. Required: Yes

Required Education: High School Diploma/GED