Macy's Macy's State Street, Chicago, IL: Specialized Selling Manager in Chicago, Illinois

* Job Overview: *

As a Manager of WGR, MS@M and Connect@Macy’s (in applicable stores), you are responsible for driving a total store selling and service culture in an omni environment. You will directly supervise, lead and develop a team that includes Stylists, WGR Advisors and Connect@Macy’s Supervisors/Associates to create an enhanced shopping experience throughout the store. Additionally, you will develop partnerships with store leadership while coaching MAGIC selling behaviors and utilizing technology to drive store sales.

  • Essential Functions: *

    • Lead and directly supervise team to offer specialized service to all customers including: ­ Customers seeking assistance including BOPS pickups ­ My Stylist@Macy’s clientele selling and Corporate Sales client base ­ WGR selling to gift-givers and registering couples ­ In-store events • Position will focus on driving sales by creating an omni-channel experience utilizing tablets, kiosks, apps, appointment setting tools, etc.

    KEY ACCOUNTABILITIES: • Drive and exceed Connect, WGR and MS@M goals. Coach the team to deliver MAGIC through quality relationships, sales and registrations • Lead the specialized selling team to emerge as selling leaders within the store • Connect the appropriate associate to match the customer’s needs

    REQUIRED QUALITIES: • Has “results matter” drive and excellent follow-through; must be extremely detail oriented • Takes ownership role for achieving goals • Has ability to drive incremental business through in-store partnerships, with industry experts and community contacts • Excellent communication and organizational skills • Demonstrates understanding of the importance of the omni-channel customer and how effective use of social media and emerging technologies are critical to driving results • Is eager to share knowledge with coworkers and associates • Passion for developing a clientele based business

  • Qualifications: *
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  • Education/Experience: *

  • • Bachelor’s degree.
    • Minimum 5 years retail or sales management experience in customer service focused business.

  • Communication Skills: *

  • * • Demonstrates ability to build relationships and convert customers into clients.
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  • Mathematical Skills: *
  • * Basic math functions such as addition, subtraction, multiplication, and division.
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  • Reasoning Ability: *

    • Reasoning Ability: Self-starter, able to work independently and as part of a team with good time management skills

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  • Other Skills: *
  • * • Ability to effectively manage and lead a team of selling professionals • Effective communication to customers, peers and all levels of management • Proven track record in developing a clientele following through personalized selling • Effective problem solving ability to ensure an outstanding customer experience • Skilled in business analytics • Demonstrated proficiency with technology and social media • Experienced in organizing and executing customer events • Keen interest in styling and fashion trends • Ability to follow through on projects in a timely manner • Basic math functions such as addition, subtraction and calculating percentages coupled with ability to use mobile devices’
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  • Work Hours: *

    • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays

  • This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. *

Primary Location: United States-Illinois-Chicago
Job: Stores
Req ID: 71254174