DHL Express Customer Program Manager - Chicago in Chicago, Illinois

DHL Global Forwarding (“DGF”) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

DHL Global Forwarding has an opening for a Customer Program Specialist.This is an outstanding opportunity for a seasoned customer service professional.

In this position you will urgently handle sensitive, strategic and highly visible customer care issues independently with the ability to present final resolution to the customer and executive management. Communicate with diverse groups of people at all management levels within a fast-paced, global organization. Provide superior professional customer care in situations that require extra attention and for issues that have been escalated to top level management in the organization. Collect and analyze sensitive and confidential data. Explore areas of opportunity as it relates intern and external processes to develop cost saving opportunities. Prepare and develop a presentation to report data accurately to identify issues with quality, service and processes. Provide analytical and specialized support to assist with projects and/or initiatives. Must be customer focused an analytical thinker with the ability to prioritize and make informed decisions independently. The candidate must be well versed in the usage of MS Excel and Power Point, while also understanding how DGF operating platforms interface with the integrated platforms.

This position requires:

  • Typically BS/BA in a related field and 2 to 5 years experience or an MS and 1 to 3 years experience

  • Microsoft Office Products, (Excel & Word)

  • Liaison between business products, back office, and sales teams in order to achieve maximum results based on agreement made between company and customer

  • Develop and maintain SOP’s to be used at District offices to achieve customer requirements

  • Train and follow up with District Offices to assure contract requirements are being followed

  • Exceptional communication skills

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

Working Hours: 40

Business Unit: DHL Global Forwarding US

Travel Required: Below 25%

Employment Type: Permanent Full-Time

Work Permit Required: No

Shift Requirement: Day time only