JPMorgan Chase Commercial Card Relationship Manager Team Leader in Chicago, Illinois
Commercial Card Relationship Manager Team Leader
In the role of Commercial Card (CC) Relationship Management Team Leader , you will be responsible for leading a team of 5 to 6 Relationship Managers (RMs) covering a portfolio of approximately 200 Corporate & Investment Bank (CIB) – commercial card clients that generate approximately $6.0B in charge volume. Your primary objectives will be to ensure client retention, generate growth, and lead clients through change in the commercial card business.
The RM Team Leader must act as a role model for the Relationship Managers that he or she leads. In this capacity, the RM Leader will lead a portfolio wide account planning process that outlines performance objectives, growth targets and critical milestones for a 12 to 24 month period. The RM Leader will enlist the support of sales specialists, implementation resources, service resources, and other management resources as needed to achieve portfolio objectives to consistently drive the highest levels of client satisfaction. The RM Team Leader is also expected to develop and share a continuous stream of insights about the market and client specific trends and best practices.
The RM Leader will need to be part motivational coach, industry expert, product expert and overall "Trusted Advisor" in the eyes of their staff and the clients within the portfolio.
Develop and maintain an exceptional team of Relationship Managers that provide CC client’s with a seamless, integrated and empowering service experience
Proactive development and execution of client expansion and retention strategies
Redefine the process and practice of Relationship Management within the CIB CC space
Lead solution development efforts within the portfolio that best addresses client needs, while coordinating the involvement of all necessary internal company stakeholders
Organize and leverage a fact based approach to educating clients with respect to Global Expense Management practices and trends
Become a "Trusted Advisor" in the eye of the staff and clients with whom you engage
Demonstrate exceptional leadership, follow-up and project management skills
Focus on exceeding satisfaction and profitability objectives
Build a strong internal partnership and alignment with team leaders within the CIB and Treasury Services (TS) organization
5 years of experience in Relationship Management (Commercial Card industry preferred) with an in-depth understanding of the global travel expense management industry with specific experience related to payment and reconciliations, policies and regulations, analyzing quantitative and qualitative gaps for improvement.
Managerial experience, preferably in a client facing function
Demonstrated commitment to providing an exceptional client experience with measurable results that demonstrate quality client care and the ability to proactively build relationships and trust with clients.
Demonstrated successful history of managing multiple relationships across several business units and departments.
Excellent communication skills with experience presenting to C-Level executives.
Ability to work independently with little professional guidance.
Demonstrated ability to innovate, problem solve, and develop customized solutions while building and leading teams related to the practice
Primary Location US-IL-Chicago-300 South Riverside / 10574
Other Locations US-TX-Dallas-Downtown Dallas / 01532, US-DE-Wilmington-Three Christina Center / 52379, US-AZ-Tempe-Tempe Bldg F / 02979, US-NY-New York-4 New York Plaza / 02324, US-OH-Columbus-1111 Polaris / 54101
Organization CONSUMER & COMMUNITY BANKING
Job Type Standard
Shift Day Job
Travel Yes, 50 % of the Time
Req ID: 170025241