SunGard Systems Administrator in Charlotte, North Carolina
Job ID #:JR07680Primary Location:US-NC-Charlotte-401 N Tryon Street
Functional Area:Client ServicesDepartment:OPCSV Client Services
Position Type:Full-Time RegularEducation Desired:Bachelors Degree or equivalent
Relocation Provided:NoExperience Desired:3 to 5 yrs
*Position Will Be Located in Durham, NC. Candidate Must Be Able To Work Out Of Durham, NC**
The Systems Administrator’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop and server computing environment.
Ensure compliance with corporate initiatives and standardization projects.
Ensure compliance and adherence with hardware and software inventory within Corporate Asset Management System.
Provide Desktop, Laptop, Mobile Device and Server Support.
Provide Windows 7, Windows 10, Windows Server 2008R2/2012 Support.
Working knowledge of VMware vCenter.
Active Directory and Group Policy management.
Provide end user assistance for Microsoft Office 2016.
Ensure Windows Patching and Security Updates are applied.
Server based backup administration (Backup Exec, CommVault)
Documentation of systems/software/facilities
Follow and enhance current onboarding process.
Prioritize and schedule ticket queue. Escalate problems (when required) to the appropriately experienced technician.
Where required, administer and resolve issues with associated end-user workstation networking software products.
Receive and respond to incoming calls, tickets, and/or e-mails regarding users issues.
Test fixes to ensure problem has been adequately resolved.
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support on desktop, laptop, and server devices with equipment vendors.
Bachelor Degree (Engineering, Computer Science) or Technical School Associate Degree.
Excellent technical knowledge of desktop and laptop hardware.
Hands-on hardware troubleshooting experience.
Working technical knowledge of current protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Analytical and problem-solving abilities with keen attention to detail.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation is required.
The financial services industry continues to be more electronic, global and regulated, with new capital and margin requirements and reporting rules. This requires financial institutions to address operational efficiencies and explore new ways to reduce costs. With growing volumes, a more complex clearing process and declining commission rates, firms must streamline post-trade processing globally. Managing money is also at the core of a financial institution’s business. From profitably investing its own fund balances on a day-to-day basis to underwriting bonds and holding customer assets in safekeeping, the lifeblood of a firm is tracking and investing funds to its best advantage. FIS's suite for post-trade operations includes solutions that help financial institutions processing securities and derivatives to efficiently manage their middle- and back-office processes and workflow as well as integrated solutions for bank treasury and portfolio management, clearance and settlement.
FIS has acquired SunGard. Pushing the pace of financial technology, together we'll help our clients solve technology challenges for their business - whether it's capital markets in Mumbai or community banking in Macon.
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
Learn more atwww.fisglobal.com
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here:www1.eeoc.gov/employers/upload/eeocselfprintposter.pdfand here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.