UNC Health Care ADMINISTRATIVE ASSOCIATE - OTOLARYNGOLOGY/HNS in Chapel Hill, North Carolina
This full time position is located in the ENT Clinic. Will work at the check-in/check-out desk to include checking in patients, verifying patient demographics, insurance information, scheduling appointments by phone and in person and collect patient copayments for our very busy fast paced clinic. The successful applicant will be able to multi-task, have excellent customer service skills, and strong communication skills.
Requires high school diploma and three years of clerical experience or an equivalent combination of education, training and experience.
Minimum competencies required:
Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.
Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system.
Coachability: Receptive to feedback, willing to learn and embraces continuous improvement.
Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements.
Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer.
Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation.
Job: Other- Office Support Clerical
Primary Location: United States-North Carolina-Chapel Hill
Job Posting: Oct 17, 2016, 11:26:52 AM
Unposting Date: Ongoing
Employee Status: Regular
Req ID: OTH01JA7