MiTek USA Level 2 Support in Chandler, Arizona


MiTek USA


Level 2 Support
200-253

Sales Simplicity, a subsidiary ofMiTek® USA Inc., a Berkshire HathawayCompany is a software company based in Chandler, AZ that develops and markets leading Sales and CRM software for production home builders.

Sales Simplicity Software is seeking a Level 2 Support Person to help us debug and solve complex problems that our customers are encountering.

Candidates should have experience with IIS, SQL, Windows Security, and PowerShell. It is also helpful for the candidate to know Azure but it is not a requirement.



RESPONSIBILITIES

The qualified candidate needs to have superior organizational skills to manage support requests from a large client base as well as internal requests to coordinate with software enhancements. This individual will be responsible for trouble shooting tickets on a case by case basis and working with the level 2 team to solve problems. Communication with end-users is key to the customers happiness. We do want someone who is not shy on the phone.

The person will need a high level of SQL experience as it is the key tool in troubleshooting some of our problems. We need this individual to write T-SQL queries and stored procedures against a SQL Server database to support our customers and build a tool base that will help them solve problems faster.

We use PowerShell to build some of our release tool scripts. As we build on our rich continuous integration process. As a level 2 Support person you will also be involved in deploying our web-application to the clients self-hosted environments. And it is likely you will work hand in hand with the development team to give your ideas and troubleshoot problems as they come up.

We have a great team here that works on an Agile model and we love people who embrace that concept.


REQUIRED EXPERIENCE

  • Strong SQL skills, with solid working knowledge of stored procedures with complex joins
  • Excellent Business Analyst skills (to include strong problem solving and analytical abilities)
  • Clear and effective written and verbal communication skills
  • Customer Service experience.
  • Ability to coordinate meetings with customers, draw out information to create report specifications, and develop cost estimates
  • Detail oriented, independent and yet able to maintain a team player’s approach
  • Self-motivated / Ability to work independently

Applicant must be eligible to work in the United States without sponsorship. Salary is dependent on experience and practical knowledge in the areas required.

Sales Simplicity offers competitive salaries and benefits including: Medical, Dental, Vision, Vacation, Personal Days, Life, Disability, 401(k) & Profit Sharing.

At Sales Simplicity CUSTOMERS and ASSOCIATES are always FIRST!


Sales Simplicity is an E-Verify,
Drug and Tobacco-Free Workplace


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



Chandler, Arizona, United States

Full-Time/Regular

PI96060790