Comcast Workforce Real Time Analyst in Centennial, Colorado

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for monitoring service levels and ensuring that

utilization/profitability goals are met on a consistent basis. Works

with moderate guidance in own area of knowledge. Is accountable for

individual results and impact on team.

Core Responsibilities:

- Analyzes and integrates basic data to identify clear patterns or

trends and draws reasonable, logical conclusions.

- Reviews current work processes and identifies innovative or creative

ways to improve efficiency or effectiveness.

- Facilitates regular meetings with call center management. Trains and

conducts orientations for new staff relative to department programs,

processes, and procedures and facilitate training sessions for end

users.

- Develops contingency plans for contact centers and determines the

impact on service levels when staff are added or reduced.

- Reviews relationship between cost and service for contact centers.

- Develops routing solutions to achieve business goals and keeps centers

and others informed of progress, issues, and/or problems that could

impede goal achievement and suggests workable solutions.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer