The Walt Disney Company Sr. Leave Associate - Global HR Ops - (CA or FL) in Celebration, Florida
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
The Global HR Leave Administration position will provide support to all level of employees across the enterprise for inquiry services, leave of absence processes and policies, reviewing medical documentation, understanding medical terms, and the regulatory complexities. The scope of work includes processing leaves in multiple systems, proactive approach with employees and key stakeholders/partners on leave of absence policies and processes, administering the Family Medical Leave process, processing letters of communication, while maintaining an active caseload. Responsibilities will include answering phone calls, emails, researching and resolving questions with employees, clients and partners to ensure needs are met, and completing transactions in HR and time systems.
The successful Leave Administration Associate will demonstrate the ability to learn and retain the scope of responsibilities, manage conflict, partner, communicate professionally, be flexible, have strong attention to detail, and be able to prioritize and multi-task while working in a fast paced environment.
This is a full-time statused role. Candidates should be available and willing to work during standard business hours, as well as weekends and evening shifts, as late as 8 PM. This position may sit in either Orlando or Southern California.
Responsibilities : This position will provide support to all level of employees across the enterprise for inquiry services, leave of absence processes and policies, reviewing medical documentation, understanding medical terms, and the regulatory complexities. The team is part of Global HR Operations supporting HR for the enterprise.
Answer phone calls
Utilize Knowledge management tools to provide accurate information for employees across the enterprise
Use case tool to address client inquiries and accurately record details of leave
Research and resolve issues
Leaves of Absence
Support employees going on leave of absence:
Reviewing and process medical documentation
Understand medical terms and regulatory requirements
Determine eligibility for federal and state leave protection and company policies
Process leaves in SAP
Track employee’s time away from work in time system and administer required payments for employees
Track and maintain timeline for follow up correspondence for employees.
Strong understanding of Department of Labor guidelines and a variouse state payment programs.
Strong verbal and written communication skills as well as telephone etiquette skills
Communicating with all levels of leadership, Employee Relations, Labor Relations, HRBP, Health Services, and Medical providers.
- Working knowledge of: Workbrain Time Recording, SAP, Document Management (DM) Hummingbird, Outlook, Microsoft Office Suite software (Word, Excel, Access) and case management tools
Basic Qualifications :
Previous work experience in a call center, administrative medical field, or HR coordinator role
Previous Disney experience
Demonstrated excellence in customer service
Demonstrated problem solving skills
Very strong verbal and written communication skills as well as telephone, email and skills
Ability to multi task and priorities/handle competing priorities in a fast paced environment
Ability to understand case notes in order to provide excellent customer service and to identify when escalation is needed
Ability to identify patterns that could indicate systemic issues
Demonstrated ability to work with diverse personalities
Demonstrated ability to function in team environment
Demonstrated strong ability to build relationship internally and externally
Demonstrated ability to adjust to change in a positive, productive manner
Ability to demonstrate awareness of and acknowledgment of segment differences
Demonstrated ability to handle confidential information
Ability to be flexible with work schedule, including evening and weekends
Demonstrated ability to review and understand medical documentation
User knowledge of the following systems: Workbrain Time Recording, SAP, Document Management (DM) Hummingbird, Outlook, Microsoft Office Suite software (Word, Excel, Access) and case management tools
Required Education :
- High School Diploma or Equivalent
Preferred Education :
- Associate’s or Bachelor’s Degree
Company Overview :
At Corporate, you’ll team with the best in the business to build one of the most innovative global businesses in any industry. Uniquely positioned at the center of an exciting, multi-faceted Company, the forward-thinkers at Disney Corporate constantly pursue new ideas and technologies to help the Company’s many businesses drive value, all the while gaining something valuable from the experience themselves. Come see the most interesting Company from the most interesting point of view.
Additional Information :
This position is a legal entity of The Walt Disney Company, an equal opportunity employer.
Job ID: 477072BR
Job Posting Company: The Walt Disney Company (Corporate)