Cross Ocean Technologies Project Coordinator - Identity & Access Management Services in Carona, California

Project Coordinator

Provides technical and administrative support to project manager(s). Formats documentation, including creation of templates and shell files. Creations Adobe files and CDs as necessary. Uses variety of software tools sufficiently to support all aspects of the project. Responsible for final assembly and quality of printed materials. Assists with logistics for arranging off-site and department meetings. Assists in maintenance of libraries, databases and graphic management logs. Assists with development of general graphic designs to enhance technical documents. Expert knowledge of MS Word, Project, Excel, PowerPoint and Visio. Ability to resolve problems without delay and/or to seek managerial intervention and operate under stressful, time-sensitive deadlines

Work in large corporate-wide, heterogeneous, distributed systems access request processing. Analyze security state of existing application processing and formulating recommendations for policies, procedures, and technologies to assure security and proper end user applications security levels for multiple contact centers. Independently initiates, investigates, documents, and analyzes client requirements in project areas such as: new/existing business operating models with innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment. Develops business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions. Conducts workflows, process diagrams, gap analysis and development of project plans. Provides regular reporting to Operations/Training and PMO leadership ensuring measurements are in place to validate the successful implementation, testing and tracking of all requested applications and the timely resolution of all account acquisition and termination requests and issues. Maintains relationship with all system owners to ensure strong partnership exists.

Requirements

Top 3 - 5 Required Skills:

• Experience in user account provisioning activities in an Identity & Access Management Services related environment. • Knowledge or SOX Security Controls and how they relate to Identity & Access Management Services. • Use Remedy and SharePoint to create, resolve and monitor incoming requests and problems. • Identifies and documents cross-functional and/or cross-divisional, functional requirements, workflow, information sources and distribution paths, and system/process specifications. • Ability to resolve problems without delay and/or to seek managerial intervention and operate under stressful, time-sensitive deadlines.

Education:

Bachelor's Degree in Business/Health Care Administration, or equivalent experience is required

Required Experience:

3+ years of direct relevant experience

Desired skills:

• Experience working in Contact Centers. • Experience working with Remedy. • Able to prioritize work to meet service level agreements. • Able to communicate with the Business. Soft Skills: • Excellent communication skills • Able to work effectively in a group environment • Strong customer orientation Size of the team will be a team of 5 with 2 additional contractors

Benefits

Cross Ocean Technologies, Inc. is an Equal Opportunity Employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental or physical), gender identity or expression, genetic information, marital status, medical condition, military veteran status, national origin, political affiliation, pregnancy, race, religion or creed, sex, sexual orientation, or any other factor that is not related to the job.