Citizens Bank Senior Compliance Officer in Canton, Massachusetts


The Compliance Officer is an experienced compliance contributor with experience focused in corporate regulations that affect the Commercial Banking and Risk businesses. This position requires a record of demonstrated business knowledge and effective delivery, which will enable improved business compliance for the noted divisions within Citizens Bank as well as the proven ability to manage compliance risk issues and build strong long term business relationships. In addition, the Compliance Officer must work effectively with business partners to drive a strong risk based compliance culture, while maintaining an independent compliance position.

The Compliance Officer is responsible for the second line of defense function to ensure compliance for the any of the above noted divisions within Citizens Bank. Critical thinking capabilities, organizational skills, and the ability to be a quick study are key to this role.

The objective of the role is as follows:

  • Provide consultation to the business regarding identification mitigation, resolution reporting/escalation of emerging and upstream regulatory risks and issues to ensure an appropriate understanding of compliance risk and support the business’ risk appetite which will ensure self awareness is core to how the business functions.

  • Serve as an independent advisor to the business unit management and risk management colleagues within the business unit. Including advice and sign-off on new Business initiatives, new products & services and process changes.

  • Escalate compliance issues to the Senior Compliance Manager and/or Director of Compliance.

  • Collaborate across Citizens Bank Compliance, to synthesize and communicate a comprehensive view of regulatory risk to business management.

  • Work with the Senior Compliance Manager or the Director of Compliance to assist Regulatory Relations in coordinating regulatory examinations, advice on action plans designed to address regulatory findings and track timely remediation of regulatory issues associated with the business.

  • Research and analyze compliance trends and industry benchmarking to prepare for and monitor upstream risks and issues. In coordination with the Director of Compliance and/or the Senior Compliance Manager, identify relevant regulatory updates to report out to Business Unit and Citizens Bank Compliance management committees and leadership teams.

  • Work with the Senior Compliance Manager and/or Director of Compliance to enable a successful people change program across Compliance by proactively participation in change initiatives.


  • Bachelor Degree required. Alternatively years of experience in lieu of Degree will be considered.

  • Master’s Degree preferred. Alternatively years of experience in lieu of Degree will be considered.

  • Certification or Licensure preferred. Certified Regulatory Compliance Manager designation or other like designation.

Skills/ Competencies:

  • Strong communication, collaboration, and technical compliance skills. Should be able to work effectively with others at all levels across the organization and provide authoritative guidance to management and staff within the organization.

  • Experience working within a large, complex financial service organization.

  • Strong working knowledge of the compliance risks associated with a banking institution as well as experience working in and/or building effective compliance programs.

  • Experience reading and interpreting regulations, laws, and statutes. Strong research skills preferred.

  • Problem solving skills as well as flexibility and adaptability are of key importance.

  • Prior experience working with regulatory agencies, including OCC, FDIC or State agencies, or large financial institution preferred.

Work Experience:

  • Compliance, Risk, Legal or Audit experience with proven ability to proactively collaborate with colleagues and management.


Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM

Why Work with Us

At Citizens, you’ll find a custmer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.