Macy's **Seasonal Holiday Retail Customer Experience** Part Time: Macy's Capital City in Camp Hill, Pennsylvania

* Job Overview: *

A Seasonal Customer Experience Associate is responsible for providing outstanding customer service, creating an exceptional MAGIC shopping experience, completing POS transactions inclusive of credit and Plenti enrollment, and delivering a clean, neat, and easy to shop environment. A Seasonal Customer Experience Associate is also responsible for unpacking new merchandise when delivered, replenishing merchandise as needed, ensuring markdowns are taken in a timely and accurate manner, set-up and removal of signs as directed for promotional events, and picking and packing of fulfilment orders.

  • Essential Functions: *

    • Provide an exceptional MAGIC customer shopping experience by ensuring both the in store and online customer are always the #1 priority • Service the customer i n a helpful and friendly manner including POS transactions, credit and Plenti enrollment, and helping her to find what she is looking for • Assist customers in all aspects of total store fulfillment • Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own • Suggest additional merchandise to compliment customer selection • Reinforce customer’s selection and package merchandise with care • Handle all returns courteously and professionally • Invite customers to come back and thank them by name whenever possible • Deliver a clean, neat and easy-to-shop store environment; maintain sales floor and fitting room recovery standards • Process and replenish merchandise per merchandising standards onto the sales floor • Process damages, non-congruent transfers, store initiated transfers, return to vendor and mark out of stock merchandise • M ar k correct price on merchandise based on price changes and markdowns • Execute set-up and removal of signs timely and accurately • Adhere to Asset Protection and inventory control and compliance procedures • Participate in physical inventory process and follow shortage prevention initiatives • Perform these functions in an efficient manner; flex between tasks as directed by a Supervisor • Perform other duties as necessary • Regular, dependable attendance and punctuality

  • Qualifications: *

  • Education/Experience: *

  • * • No specific educational accomplishment is required. No experience is required.
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  • Communication Skills: *
  • * • Excellent written and verbal communication skills.
    • Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • *
  • Mathematical Skills: *
  • * • Basic math functions such as addition, subtraction, multiplication, and division.
    • Able to use a calculator.
  • Reasoning Ability: *

    • Self-starter, able to work independently and as part of a team and must have good time management skills.

  • *
  • Physical Demands: *
  • * • This position involves constant moving, talking, hearing, reaching, and standing.
    • Involves standing for at least two consecutive hours.
    • Involves lifting at least 30 lbs.
    • May occasionally involve stooping, kneeling, crouching, and climbing ladders.
    • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
  • *
  • Other Skills: *
  • * • Possess a strong sense of urgency.
    • Must enjoy meeting and interacting with customers.
    • Possess a thirst for learning. • Ability to collaborate and function as a member of a team.
    • Should be comfortable with the use of computers and frequent use of RF equipment.
  • *
  • Work Hours: *

    • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

  • This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. *

Primary Location: United States-Pennsylvania-Camp Hill
Job: Non-Commissioned Sales
Req ID: 71151617