Arkansas Government Job CHILD SUPPORT SUPERVISOR II in Camden, Arkansas


The Child Support Supervisor II is responsible for coordinating staff activities and providing assistance to participants within a child support enforcement program area. This position is governed by state and federal laws and agency/institution policy.

Typical Functions

Supervises a medium-sized to large staff by interviewing and recommending for hire, providing training and/or training opportunities, counseling and disciplining staff, evaluating the performance of incumbents, and reviewing supervisory recommendations. Coordinates work activities by assigning and monitoring regular and special projects, receiving and approving work plans, schedules, project reports, and recommendations, disseminating and interpreting policies and procedures, and presenting in service training. Provides technical assistance to clients by disseminating program information, interpreting or clarifying policies and procedures, investigating and resolving complaints and problems, and preparing and presenting training programs. Participates in the development of operating policies and procedures by analyzing the effectiveness of current practices, assessing unit needs, creating manual and computerized reporting tools, identifying budgetary needs, and maintaining updated operating manuals. Conducts research, compiles and analyzes program and operating data, prepares correspondence, reports, and proposals, maintains records and ensures their security, and serves on committees. Performs other duties as assigned.

Special Job Dimensions

Knowledge, Abilities, and Skills

Knowledge of state and federal regulations and policies governing child support enforcement. Knowledge of the procedures and practices of personnel management and budgetary procedures. Ability to supervise, plan, organize, and direct the work of others. Ability to develop, interpret, and apply state and federal regulations, guidelines, and policies. Ability to research, monitor, and evaluate program. Ability to present and review oral and written information and materials.

Minimum Education and/or Experience

The formal education equivalent of a bachelor's degree in business administration, public administration, personnel management, or a related area; plus four years of experience in the area supervised or a related area, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Qualifications

This Child Support Supervisor II position is responsible for organizing and assigning work to staff and monitoring their performance level. This position is also responsible for ensuring all staff supervised is knowledgeable of and comply with administrative policies.

Certificates, Licenses, Registrations

Agency Specific Information

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED. Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official, at time of interview to be considered for Veteran Preference.

DFA is an Equal Opportunity Employer; we will make any reasonable accommodations necessary to ensure equal employment opportunities.