Sanofi Group Account Management Analyst in Cambridge (U.S.), Massachusetts

Account Management Analyst


Reports to Manager, Customer Operations

Customer Operations is a dedicated, collaborative team that exemplifies Sanofi Genzyme’s core philosophy and culture of putting the patient first.A successful Account Management Analyst (AMA) is someone who is able to multi-task, is highly organized, and can utilize strategic analysis and influence to deliver a best-in-class experience: this role is for top performers.

The Account Management Associate is responsible for developing and maintaining relationships with purchasers, pharmacists, and pharmacy staff at healthcare facilities providing treatment with Rare Disease products.They are responsible for tracking, evaluating, and interpreting a patient’s adherence to therapy in addition to developing action plans to drive patient adherence. This includes the formulation and use of advanced tracking tools to determine the root cause for deviations, analysis of territory trends, reporting to appropriate parties, and collaborating with optimization teams.Optimization teams include Account Management Analysts, Case Managers, Sales Associates, Patient Education Liaisons, and Account Business Managers. The AMA must be team oriented and focused every day on how he/she can help his/her optimization team more effectively.The AMA will also complement and assist the sales organization by securing ongoing sales through outreach to established purchasing contacts.Additionally, the AMA may also attend and present at in-service meetings with accounts to describe the services offered by Customer Operations to strengthen and enhance relationships with sites currently purchasing, or considering the purchase of Rare Disease products.

Essential responsibilities include the following :

§Establish rapport and working relationships with purchasers, pharmacists, and pharmacy staff at healthcare facilities.

§Develop and execute action plans to drive adherence and increase/maintain sales for specific existing accounts

§Analyze and utilize data for in-depth evaluation of accounts to recognize opportunities in patient adherence

§Identify key adherence influencers as well as any additional issues that arise in existing accounts and then work to resolve them with optimization teams; thus enhancing these relationships.

§Present adherence opportunities and key territory activities to optimization team on a bi-weekly basis.

§Utilize and maintain CRM database for territory; maintenance of existing accounts including contacts, order history, missed doses, and customer interactions.

§Understand the generic healthcare industry, market dynamics, trends, competitors and FDA regulations

§Understand and address both business and technical needs of clients; promoting Infusion Reminder Call Services and EDI online ordering capabilities, features, benefits and services; listening to client's needs and expectations regarding ordering needs and preferences. Establish credibility and build relationships within Genzyme’s Rare Disease organization: Key member of optimization teams, accurate information entry into CRM to drive reporting capabilities.

§Drive achievement of monthly, quarterly, and annual revenue goals by securing orders in hand.

§Conduct and prepare periodic analysis of the territory performance to inform and drive opportunities

§Analyze patient dose, weight, and frequency information; maintain updates to inform accurate revenue projections.


Basic Qualifications:

Bachelor’s degree and 5 years of experience in an inside sales, account management, operations or analyst role. Will consider other equivalent experiences.

Ability to travel on occasion when business needs arise

Preferred Qualifications:

  • Demonstrate extensive knowledge of company products, Rare Disease processes, and the CO Account Management Associate (AMA) role.

  • Demonstrated leadership, project management, and interpersonal skills.

  • Ability to manage multiple projects simultaneously, thinks critically, and adheres to deadlines.

  • Exemplary customer facing skills, and the capability to collaborate with others to resolve issues and respond a credible, responsive and customer focused manner is a necessity.

  • Excellent verbal, writing, and presentation skills

  • Ability to perform responsibilities from Genzyme Center. This is not a remote position.

  • Firm organization and analytical capabilities with high attention to detail

  • Must be able to adapt to change, and prioritize in a dynamic and complex environment

  • Solid computer skills in Microsoft Office, PowerPoint, and Excel

  • Strong interpersonal skills to build and leverage trusting relationships


Job: Supply Chain

Primary Location: United States-Massachusetts-Cambridge (U.S.)

Job Posting: Dec 5, 2016, 9:44:51 AM

Job Type: Regular

Employee Status: Regular