Oracle IT Business Implementation Analyst 5 in Cambridge, Massachusetts

Assists with analyzing complex business problems to be solved with automated systems.

As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

Provide leadership and expertise in evaluating and developing complex business problems, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing automated systems. BS or MS degree or equivalent experience relevant to functional area. Eight or more years of related experience recommended.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.


Senior IT Business Implementation Analyst - Contact Center Development


Write functional and technical specs

Participate/recommend/advise/brainstorm on architectural decisions

Design/develop application modules

Design/develop database structure

Test, Review code/design

Work with other developers to maintain consistency and continuously improve development processes and standards

Preferred Skill Set

Extensive experience in IVR/Call Flow development:

JAVA, J2EE, IVR, VXML, DTMF, Call transfer etc.

Experience in Genesys Framework and Platform Technologies

Experience with Telephony and Networking Technologies preferred

Experience with CTI/Screen pop and Outbound campaign preferred

Any scripting/development languages are a plus

Actual experience Java IDE (Integrated Development Environment) such as Eclipse

Actual experience with Waterfall and / or Agile development methodologies.

Job: *Information Technology

Organization: *Oracle

Title: IT Business Implementation Analyst 5

Location: California

Requisition ID: 170013BZ

Other Locations: United States