Airport Terminal Services, Inc CAN-General Manager in Calgary, Alberta
Description * Description
SUMMARY: Overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body aircraft, baggage, primary customer service and liaison, and identification of new business opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
Understand contract requirements and customer expectations.
Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.
Direct people and maintain equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
Know company policies and interpret manuals in order to relate the interpretations to subordinates.
Monitor and/or conduct required training of personnel.
Provide employee counseling and discipline as needed.
Be responsible for the security of company funds, supplies, and equipment.
Be responsible for insuring compliance with established company safety policies and procedures.
Maintain working relationship with customers and provide prompt response to service requests.
Actively search for and report to station management future business opportunities.
Requirements * Exigences
Must possess at least a High School Diploma, GED, or equivalent work experience.
Must possess a valid driver’s license and provide a clean driver’s
Must be able to clear an Airport Security Pass
Must be at least 18 years of age.
Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record, and residence history.
Must be able to lift up to 32kg.
Must be able to stand, lift, bend, push and pull for periods of time.
Must be willing to work in elevated noise levels within the airport environment.
Five years' progressive management experience including customer service, ground handling of commercial aircraft or Bachelor's Degree in business.
Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.
Five-year minimum aviation experience to include handling wide- and narrow-body aircraft.
Familiar with airline customer computer programs.
Experience with customer service, understanding of IROP situations, familiar with international ticketing.
Computer skills required.
LOCATION/SPECIFIC WORKING HOURS: Specific shifts to be determined. Must be able to work extended hours on short notice during non-routine operations. Some travel required.
ATS IS AN EQUAL OPPORTUNITY EMPLOYER
Requisition Number * Numéro de réquisition: 17-0310
Post Date * Date affiché: 5/19/2017
Title * Titre: CAN-General Manager
City * Ville: Calgary
State/Province * État/Province: AB