Airport Terminal Services, Inc CAN-General Manager in Calgary, Alberta

Description * Description

SUMMARY: Overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body aircraft, baggage, primary customer service and liaison, and identification of new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.

  • Understand contract requirements and customer expectations.

  • Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.

  • While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.

  • Direct people and maintain equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.

  • Know company policies and interpret manuals in order to relate the interpretations to subordinates.

  • Monitor and/or conduct required training of personnel.

  • Provide employee counseling and discipline as needed.

  • Be responsible for the security of company funds, supplies, and equipment.

  • Be responsible for insuring compliance with established company safety policies and procedures.

  • Maintain working relationship with customers and provide prompt response to service requests.

  • Actively search for and report to station management future business opportunities.

    Requirements * Exigences


  • Must possess at least a High School Diploma, GED, or equivalent work experience.

  • Must possess a valid driver’s license and provide a clean driver’s

  • Must be able to clear an Airport Security Pass

  • Must be at least 18 years of age.

  • Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record, and residence history.


  • Must be able to lift up to 32kg.

  • Must be able to stand, lift, bend, push and pull for periods of time.

  • Must be willing to work in elevated noise levels within the airport environment.


  • Five years' progressive management experience including customer service, ground handling of commercial aircraft or Bachelor's Degree in business.

  • Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.

  • Five-year minimum aviation experience to include handling wide- and narrow-body aircraft.

  • Familiar with airline customer computer programs.

  • Experience with customer service, understanding of IROP situations, familiar with international ticketing.

  • Computer skills required.

LOCATION/SPECIFIC WORKING HOURS: Specific shifts to be determined. Must be able to work extended hours on short notice during non-routine operations. Some travel required.


Requisition Number * Numéro de réquisition: 17-0310

Post Date * Date affiché: 5/19/2017

Title * Titre: CAN-General Manager

City * Ville: Calgary

State/Province * État/Province: AB