HCA, Hospital Corporation of America Instructional Designer - Non Clinical in Brentwood, Tennessee

Instructional Designer - Non Clinical

The Instructional Designer role is based in Nashville, TN and supports the National Contact Center Management (NCCM) enterprise. The instructional designer is responsible for the development, and on-going optimization of training content for our Patient Care Schedulers and the Data team.

*Curriculum Designer- National Contact Center *

Create and design curriculum for non-clinical Patient Care Liaisons and the Data Team.

Summary Of Key Responsibilities:

Works to create the content of training matrices for all non-clinical NCCM Agents. Is constantly interfacing with the trainers, Service Line Leaders, Operations Managers, and Contact Center Directors to understand the training needs and to understand the needs of Patient Care Liaisons and the Data Team. Is a constant facilitator of the training activities and its content and continuously works to improve it. Is the hub of training content with a complete understanding of its effectiveness in the Contact Centers.

Duties and Responsibilities:

  • Conducts needs assessments using a variety of strategic tools

  • Assists learners in the assessment of needs and identification of outcomes

  • Incorporates principles of adult learning in the planning, implementation, and evaluation of education programs

  • Plans, develops, disseminates, and maintains materials for use in educational programs for accuracy and relevance to the target audience

  • Identifies and evaluates instructional materials in all types of media and formats

  • Research, design and implement interactive training platforms to be used across the enterprise

  • Functions as Healthstream Administrator


The position requires completion of a Bachelor’s degree in Management, Human Resource Management, Industrial Psychology, or an associated field.


  • 5 years’ experience training in a healthcare or related environment

  • 1-3 years of experience as a curriculum designer preferred

Title: Instructional Designer - Non Clinical

Location: Tennessee-Brentwood-PM Tristar Division

Requisition ID: 26486-3799