General Motors Connected Customer Specialist - GCC0001420 in Boston, Massachusetts

This position will be responsible to implement a connected car customer experience across General Motors dealerships to increase satisfaction, loyalty and retention. The Connected Customer Specialist will unite all of the new technologies in the connected car including 4G LTE, wifi, voice recognition, remote smartphone applications, OnStar, apps, satellite radio, touch screens, navigation and personalization features for customers to make their driving experience better, safer and more connected to their lifestyle.

In this role, the Connected Customer Specialist will be responsible for:

  • Managing a territory of approximately 40 dealerships
  • Leveraging General Motors in-vehicle technology into a competitive advantage
  • Engaging General Motors dealers in developing effective new/used vehicle delivery processes, and service re-delivery processes that create a positive customer experience and drive infotainment / OnStar customer engagement
  • Building strong relationships with dealers, dealer personnel and GM Zone teams
  • Achieving assigned new and used vehicle customer engagement and retention goals
  • Implementing new processes at dealerships involving infotainment products and services
  • Conducting regional technology and Infotainment system training for General Motors dealerships and wholesale teams
  • Providing technology and Infotainment certification training to dealer Certified Technology Experts, sales consultants, and service advisors
  • Conducting and supporting customer focused technology clinics at dealerships
  • Providing feedback to General Motors quality & engineering teams for continuous improvements on Infotainment and OnStar systems
  • Interfacing with General Motors dealership personnel to demonstrate new General Motors Infotainment systems / OnStar
  • Educating customers on new connected systems and features while also resolving customer questions or concerns
  • Traveling (by car) to provide these services to dealers within the assigned territory

The Connected Customer Specialist will also be expected to have:

  • An ability to diagnose customer concerns and determine if their concerns are rooted in a misunderstanding of the operations of technology systems or from actual technical issues within that system
  • An ability to sell ideas and concepts to dealers and dealer personnel to further develop the adoption of in-vehicle technology use by our customers
  • Knowledge of all General Motors products with a focus on technology and culture
  • An ability to demonstrate exemplary customer engagement skills through the use of technology
  • An ability to facilitate learning and to identify gaps in learning tool and development needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status.

Qualifications

Basic Required:

-100% mobile – able to move anywhere in the U.S. without restrictions

-Bachelor’s degree

-1+ year of technology field/sales experience

-Willingness to travel extensively (100% if required)

-Valid Driver’s License

-High degree of interpersonal skills

-Strong oral and written communication and persuasion skills

-Strong presentation skills

-Sales/customer experience/consumer electronics experience

-Training experience

-Technically Savvy

-Self-starter / Change agent

-Creative problem solving ability

-Ability to organize, plan and successfully administer multiple tasks

-Ability to work independently with little or no supervision

-Bilingual English/Spanish preferred.