Philips Field Service Engineer UFS in Best, Netherlands

Field Service Engineer

Your challenge

Our challenge is to drive exponential business growth at the intersection of innovation, entrepreneurship and passion - delivering cutting edge technologies that solve century old health challenges with greater speed, higher quality and better accuracy for individuals and families around the world. Join us!!!

Your responsibilities

  • New installations and implementation of the Ultra Fast Scanner for new customers

  • On-site and remote support of the clients in case of malfunctions, both remotely and on-site, depending on the customer’s needs and severity of the problem

  • Execution of action plans and solutions deployment together with the Customer Service Manager

  • Repairing of the scanner by replacing mechanical and electronic parts

  • Mechanical adjustment of the scanner’s parts

  • Calibrating the scanner by using service software on a service PC

  • Creating detailed reports regarding the nature of the problem, investigation of the related factors, resolution and possible complains from the client and deliver the results to the Customer Service Manager

  • Conducting performance and quality tests of new scanners

  • Performing planned and corrective maintenance on the scanner

  • Contribute to the continuous improvement of the customer service processes

Your team

The Philips Digital Pathology Solutions (PDPS) venture started in 2007. The venture is establishing a worldwide business for total Digital Pathology Solutions encompassing an Ultra Fast Scanner for digitization of microscope tissue slides and a Pathology Image Management System. The venture aims at leveraging multiple Philips assets and capabilities (brand, market channel, technology) for establishing the total solution and being the 1st to market to establish a dominant market position. The market launch of the first solutions was in 2011. The venture has an installed based in US, EMEA and Asia and keeps expanding.

Our mission: In a world with increasing challenges for cancer diagnostic procedures and quality of patient care we want to be number one in empowering Pathologists with Digital Pathology Solutions via the best Pathology scanners, Image Management System, workflow and Image Analytics solutions available. This helps the pathology laboratory and the pathologists to work more effectively, leading to higher quality diagnosis and as a result better patient care.

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore.

Our benefits are very competitive and designed around your preferences:

  • 25 Days of leave and the possibility to purchase up to 20 extra days off annually

  • A variable bonus based on both Philips results and personal performance

  • Extensive set of tools to drive your career, such as a personal development budget, free training and coaching

  • Solid company pension scheme and attractive collective health insurance package

  • Opportunity to buy Philips shares and products with discount

  • Healthy work-life balance

We are looking for

The candidate should have the following:

  • At least 4 years of experience as a Field Service/Install Engineer in Customer Service

  • Experience in maintaining medical devices

  • Knowledge in mechanics, electronics and computers

  • Skilled in Windows, IP Networking

  • Flexibility, positive attitude and commitment/engagement

  • Willingness to travel (around 40%) on a short notice

  • To be able to work independently and precisely

  • Good communication skills, team spirit and customer focused

  • Fluent in English and Dutch

  • Education: MBO; MTS-electronica / MTS-mechatronica / MTS-WTB