Belcan Service Engineer in Berkeley, California

Service Engineer

Job Number: 212058

Category: ENG - Repair Engineering



Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone. They will establish and build exemplary communication and customer service relationships with customers and distributors. The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

 Creating and updating documentation of technical information

 Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to service

 Demonstrating a willingness to help others and be a team member; working together with Distributor’s Service Engineers

 Providing assistance and training to Distributor’s Service Engineers on the installation and maintenance of newer product lines

 Adapting to changes in the work environment, managing competing demands , and dealing with frequent changes, delays or unexpected events

 8 hour work schedule with overtime as needed

 Minimum of 50% travel in multi-state region; drive or fly depending on distance; Employee is expected to work at the Technical Center when not visiting customers

Minimum Requirements:

Associate degree in related field of study

 Three to five years of experience in electrical troubleshooting, mechanical troubleshooting, and maintenance of CNC machine tools

 Experience working with

DMG or MORI SEIKI machines, Fanuc,

Mitsubishi, and/or Siemens and controls are a plus

 Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams

 Ability to interact and effectively communicate in person and over the phone with people at all levels of the organization

 Good verbal and written communication skills with exceptional customer service

 Working knowledge of Microsoft Word, Excel, and Outlook

Work Environment:

Exposure manufacturing/machining environments and related hazards which may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

Frequent: Standing, walking, bending, stooping, lifting heavy parts, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones

Occasional: Lifting or moving up to 50lbs

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.

Reports to: Service Coordinator

Location: DMG MORI USA

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: Minimum 50%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.


Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the technical, IT, professional, clerical, and light industrial fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at

Location: Berkeley , CA

Minimum Experience (yrs):

Required Education: Not Specified


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