Belcan Service Engineer in Berkeley, California
Job Number: 212058
Category: ENG - Repair Engineering
Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone. They will establish and build exemplary communication and customer service relationships with customers and distributors. The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:
Creating and updating documentation of technical information
Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to service
Demonstrating a willingness to help others and be a team member; working together with Distributor’s Service Engineers
Providing assistance and training to Distributor’s Service Engineers on the installation and maintenance of newer product lines
Adapting to changes in the work environment, managing competing demands , and dealing with frequent changes, delays or unexpected events
8 hour work schedule with overtime as needed
Minimum of 50% travel in multi-state region; drive or fly depending on distance; Employee is expected to work at the Technical Center when not visiting customers
Associate degree in related field of study
Three to five years of experience in electrical troubleshooting, mechanical troubleshooting, and maintenance of CNC machine tools
Experience working with
DMG or MORI SEIKI machines, Fanuc,
Mitsubishi, and/or Siemens and controls are a plus
Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams
Ability to interact and effectively communicate in person and over the phone with people at all levels of the organization
Good verbal and written communication skills with exceptional customer service
Working knowledge of Microsoft Word, Excel, and Outlook
Exposure manufacturing/machining environments and related hazards which may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.
Frequent: Standing, walking, bending, stooping, lifting heavy parts, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements
Periodic: Operating power equipment, sitting at desk, utilizing computers and phones
Occasional: Lifting or moving up to 50lbs
We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.
Reports to: Service Coordinator
Location: DMG MORI USA
Hours: Monday through Friday, 8:00am to 5:00pm
Classification: Non Exempt
Travel: Minimum 50%
Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.
Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the technical, IT, professional, clerical, and light industrial fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website athttp://www.belcan.com.
Location: Berkeley , CA
Minimum Experience (yrs):
Required Education: Not Specified
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