Akamai Technologies, Inc. Server Tech Services Engineer in Bangalore, India
About the Job:
As a Server Tech Services Engineer in Akamai, you will be working on troubleshooting hardware and network issues on Akamai servers deployed all over the world. In this role, you will be responsible for diagnosing hardware and network issues remotely and working with Internet Service Providers and Field Engineers to fix those issues. You will also be working with our partners (ISPs) to get our equipment back to the warehouse or vendors under the Return Merchandise Authorization program. You will tackle challenging, unique situations every day and work with other functions and employees within Akamai as well as our partners. You will be looked upon as a subject matter expert and advocate to other teams on server hardware troubleshooting.
About the Team:
Server Tech Services Engineering is a part of Network Infrastructure group which build and maintain Akamai’s worldwide network. The Server Tech Services team works on hardware and network issues on Akamai’s infrastructure. You will be part of the team which is responsible for Akamai’s EdgePlatform consisting of over 190,000 + servers in 1000 networks across 113 countries. This platform handles a significant portion of the world’s Web traffic.
Remotely check and diagnose server hardware issues, facilitate server repairs, and manageAkamai’s hardware assets.
You will be responsible for troubleshooting network connectivity issues at layer 1 and 2.
You will work closely with field technicians, ISPs, equipment vendors, and internal operations and engineering staff.
You will co-ordinate with ISPs and different internal teams in Akamai to return Networking equipment from our partner locations.
You will work closely with the hardware engineering team to identify and resolve different types of hardware issues occurring after the equipment are deployed.
Work with cross functional teams to resolve hardware and other related issues that might arise.
Monitor hardware failure patterns and proactively report to Hardware Engineering and vendors.
Acquire expert level knowledge regarding Akamai server hardware and server maintenance.
Bachelor's degree in Computer Science/Engineering or related field with minimum2+year of hands-on network and server hardware experience preferably in fault diagnosis.
Excellent knowledge of computer hardware technologies such as types of hard drives, RAMs, motherboards and RAID.
Knowledge of Networking concepts such as IP addressing, DHCP, VLAN, Internet Protocols like TCP/IP and DNS.
Unix/Linux command-line experience.
Strong communication and organizational skills.
Good time and project management skills.
Comfortable with Linux and hardware systems support in an Internet operations environment.
A spirit of investigation.
Ability to think out of the box and solve problems creatively.
Ability to systematically gather relevant information and use that information to troubleshoot and resolve issues.
Ability to learn from past issues and apply the knowledge gained to resolve similar problems.
Ability to maintain good working relationships with internal and external stakeholders, third party service providers and vendors.
Exposure to Data center technologies and infrastructure.
Ability to analyze hardware error logs in Linux and Windows Operating Systems.
Willing to take the initiative and walk the extra mile to get things done.
Strong analytical skills and hands on experience with SQL.
Programming skills in Perl or Python.
Should be able to quickly analyze large amounts of data.
Ability to grasp new technical concepts quickly.
The ability to work in an energetic and dynamic environment, with openness to the demands and rewards of building and maintaining a worldwide network (non 9-5 M-F work may be required).
About Akamai Technologies
Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more at www.akamai.com/careers .
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity .
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here at https://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf .