Oracle Knowledge Analyst 2-Support in Bangalore, India
Knowledge Analyst 2-Support
System Application Technical Support Analyst will assist in the responsibility for the daily operation of the OUGBS systems at both an organisational and systems specific level. This position reports directly to the Systems Support Sr. Manager.
Brief Posting Description
. Participate in evaluation initiatives
. Participate in process/product improvement initiatives
. Participate in strategic planning and business plan development System's products and services
. Willingness to work in shifts (when required)
. Support customer, partner and employee service requests
. Diagnose and disposition/solve customer support issues
. Log and track enhancement requests/bugs
. Create/execute test plans
. Excellent written and verbal communications skills
. Self-starter, mentor, quick learner, and team player
. Excellent organisational skills and attention to detail
. Ability to thrive in a high-pressure, dynamic environment
. Demonstrated ability to multitask and prioritize projects
. Ability to work at all organisational levels
. Ability to work with confidential/proprietary information in a professional manner
. Ability to follow established guidelines and procedures and meet deadlines
Must have hands on working experience in developing/supporting SQL/PLSQL applications
Must have Knowledge in Oracle Database or other similar RDBMS technologies
Knowledge in Oracle APEX (desired but not required)
Knowledge in Java/J2EE Technologies (desired but not required)
Knowledge of Internet technologies and training content integration and delivery strategies (desired but not required)
Education and Experience
. 2-4 years of experience in technical Support
Detailed Description and Job Requirements
Systematically collects information from Subject Matter Experts (SME) for the development of sector-specific keyword lists and databases that assist with understanding company technology, taxonomies, and methodologies.
Systematically collects information from Subject Matter Experts (SME) for the development of sector-specific keyword lists and databases that assist with understanding company technology, taxonomies, and methodologies. Identifies problems and solutions to be captured in the sector’s knowledge base(s). Develops knowledge-based systems, algorithms, databases and expert systems that interact within the organization and to benefit customers including tools incorporated into end-user applications. May write software or scripts to extract data from various archives and live systems. May design procedures and processes where internal/external customers notify knowledge engineer of product issues/deficiencies so solutions may be included in knowledge-based articles, canned email responses, FAQs, online agent knowledge base, “tip-of-the-day” resources, build notices, etc. Develops, tests, and maintains expert systems for rule validity and usability. Continues to identify and capture new information on an ongoing basis. May develop or use measurement tools that monitor usage of database, compile and evaluate feedback and report results to management. Typical tools used by knowledge engineers are: XML, XSL, RDF/S, OWL and dynamic languages like Python, Perl, and Ruby.
2 -5 years relevant technical experience. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
Job Type: Regular Employee Hire