Compass Group, North America DIVISION VICE PRESIDENT in Baltimore, Maryland


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Job ID: JL11291669636Great People. Real Opportunities.Description:

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A Fresh Approach To Great Results.Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success!

Job Description:

Reporting directly to the President for TouchPoint Support Services, this position will serve as an essential member of the senior leadership team. The Division Vice President, TouchPoint Support Serviceswill be responsible for driving revenue and maximizing growth opportunities for the Division. This role will also provide direct leadership in operational execution and people support while reaching the Company’s goals. The Division Vice President will devise and execute against strategic initiatives along with advancing the service business resulting in lean productivity and top decile satisfaction as the marketplace leader.


The primary role of the Division Vice President falls into three broad categories:

A. Revenue and Profitability Leadership

Deliver against company and client financial targets

  • Plan, develop, and implement strategies to increaseTouchPoint Support Service’s revenue and profits within the Division.

  • Advance and continuously improve TouchPoint Support Service’s position in the marketplace.

  • Manage operations to ensure labor efficiency, quality, service, and customer and client satisfaction.

  • Achieve/exceed budget plans.

  • Achieve operational excellence targets.

  • Achieve safety, purchasing, SG&A, manpower and DSO targets.

  • Identify and leverage internal sales opportunities (example: vertical services, new Ascension Health and GPO business).

  • Review activity reports and financial statements to determine progress and status in attaining objectives, and revise objectives and plans in accordance with current market conditions.

  • Keep President apprised of all business activities, performance, challenges and recommended course of action.

B. People, Performance and Culture

Create an exciting culture through growth, development, recognition and rewards of talented associates culminating in being recognized as an Employer of Choice

  • Attract, develop and retains top talent.

  • Build and solidify an organizational culture in which passion for service, innovation and continuous improvement is characteristic.

  • Challenge basic assumptions underlying the Division's operations, people and culture.

  • Act as a thought leader for all Associates.

  • Develop management and human resources strategies based on past experiences, considering changing market/labor conditions.

  • Determine resource allocation within the Division.

C. Innovation and Operational Excellence

Create an environment where teams are free to innovate and reengineer processes rapidly

  • Equip management team to operationalize business strategy, implement change in their business processes and systems, and maximize value.

  • Maintain sustainable cost reduction efforts and workforce stability.

  • Incorporate logistics and workflow diagnostics to drive efficiencies, accuracy, quality, and satisfaction.

  • Employ Lean/Six Sigma processes and tools in data formulation, documentation, project execution, deliverables, and reporting.

Knowledge and Skill Requirements

  • Knowledge in strategic planning and execution.

  • Robust familiarity regarding food and environmental services.

  • Ability to demonstrate leadership capabilities.

  • Thorough understanding of contracting, negotiating and change management; examining and re-engineering operations and procedures.

  • Competency for developing and managing resources.

  • Aptitude for analyzing and interpreting financial data.

  • Capability to develop and deliver presentations to internal and external customers/clients.

  • Excellent written, verbal and interpersonal savvy skills.

  • Ability to motivate teams and simultaneously manage several projects.

  • Ability to build and maintain client relationships at the C level.


  • Bachelor's degree, MBA desirable.

  • Lean/Six Sigma and continuous improvement knowledge preferred.

  • Proven track record of multi-unit operational experience.

  • 8 to 12 years of progressive managerial and significant financial experience.

  • Excellent presentation skills at the CEO level.

  • Proven ability of driving client and customer satisfaction.

  • Established proficiency in developing and implementing new business models.

  • Demonstrated aptitude for managing a team at the senior director level or above.

  • Relevant industry experience desired.

  • Ability to travel extensively (up to 80% of the time).

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Based in Charlotte, NC, Compass Group North America is the leading foodservice management and support services company with $16 billion in revenues in 2016. Compass Group USA was named one of America’s 500 Best Employers by Forbes, ranking as the highest contract food and support services company. With over 500,000 associates worldwide, its parent company, UK-based Compass Group PLC, was named the 6th largest publicly traded employer in the world by USA Today and one of 50 Companies Changing the World by Fortune. Compass Group PLC had revenues of £19.9 billion in the fiscal year ending September 30, 2016.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Career LevelExecutive (VP,SVP,EVP)SectorTouchpointAreas of InterestFoodservice - HealthcareEducationBachelor's DegreeLocaleUnited StatesPreferred LanguageEnglish