IPsoft, Inc. Engagement Manager in Austin, Texas
The engagement manager will orchestrate and lead all resources to ensure client success and ensure the client increases the usage of IPsoft's technologies and services. The ideal candidate will possess both customer facing and ideally a technical background that enables them to drive engagements with top tier executives as well as with IT engineers.
This role will help drive the success and shape the future of autonomic and cognitive solutions on a global scale with our customers. He/she will be a self starter who is prepared to develop and execute on a quarterly basis.
Ensure absolute quality standards of technical & business service delivery.
Work with top technical experts to ensure all client requirements and needs are met.
Provide direct project/account oversight and management.
Advocate client service requirements and “outside in” perspective.
Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio.
Liaise between customer, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources.
Support direct management in other business and operational development initiatives, as required.
Technology Management Standards, such as ITIL, ISO, eSCM
Process methodologies highly desired (Six Sigma, Prince2, PMBOK)
Network & System Security
Technology Business Management Principles
Formal project management training a plus
Business-case, proposal, and technical writing skills desired