HCA, Hospital Corporation of America Case Management Supervisor - MSW or RN in Austin, Texas

Position Summary: Assists the Department Director in organizing, managing and overseeing the operation of department. Maintains accountability for the coordination of case management activities during business hours. Directs and supervises the case management staff in the delivery of case management services. Directs and delivers comprehensive case management services to patients in a safe a proficient manner in accordance with individual patient needs.


  • Provides direction and supervision for the Case Management Department

  • Monitors case management activity to assure effective interface between all members of the healthcare team. Acts as liaison to the healthcare team and other system facilities to ensure effective communication and cooperation.

  • Assists director in evaluation of case management process for potential redesign in response to changing needs of systems, medical staff and patient population.

  • Maintains current knowledge of Community Resources, Discharge Planning Process, Interqual criteria, medical necessity, and reimbursement and denial structures.

  • Demonstrates effective communication and conflict resolution skills. Able to effective intervene in difficult situations in a professional manner.

  • Provides oversight and direction of department operations.

  • Assists the Director in ensuring timeliness and accuracy of concurrent reviews, Able to intervene in situations where patients may not meet medical necessity and monitors processes to manage and respond to denials.

  • Able to assist department with workload changes as appropriate and necessary to meet patient and facility demands.

  • Maintains communication of department and area initiatives through regular staff meetings.

  • Assists director with employee performance evaluations, counseling, and interviewing processes.

  • Functions on behalf of the Director in his/her absence.

  • General Duties.

  • Maintains current knowledge of resources available within the community, maintains supply of resource materials for distribution.

  • Prepares and presents inservice and training programs as requested.

  • Collaborates with interdisciplinary care team, patient and family in the assessment, coordination, and implementation of discharge planning needs, delivery of post-discharge planning needs, delivery of post-discharge services and transition of the patient from the hospital to the discharge setting.

  • Demonstrate understanding of HCA’s and “Patients First” safety initiative by strict compliance to all safety protocols and procedures.

  • Assumes other duties and responsibilities as assigned.


Required: Graduate of an accredited school of nursing or MSW

Preferred: Bachelor degree preferred for RN or accredited School of Social Work


Required: Required minimum of two years of acute care hospital experience with at least two years experience in area of acute care hospital case management.

Preferred: Knowledge of facility policies and procedures, utilization review, databases and spreadsheet management preferred:

Credentials: Required: Registered Nurse currently licensed by the Texas Board of Nurse Examiners or Social Worker licensed by the Texas State Board of Social Workers.

Title: Case Management Supervisor - MSW or RN

Location: Texas-Austin-South Austin Medical Center

Requisition ID: 00196-48817