Raymond Handling Concept Corporation Auburn Field Service Supervisor in Auburn, Washington

Auburn Field Service Supervisor Job Tracking ID: 83024-235250 Job Location: Auburn, WA Job Level: Mid Career (2+ years) Level of Education: High School/GED Job Type: Full-Time/Regular Date Updated: November 28, 2016 Years of Experience: 2 - 5 Years Starting Date: December 19, 2016 Invite a friend Job Description: The Field Service Supervisor assists the Branch Operations Manager and is responsible for administrative, field, and customer service operations within a specific geographical area. The Field Service Supervisor will manage up to 7 Field Service Technicians. This person will ensure that each assigned Technician receives the appropriate training, support, and equipment necessary to perform their job of providing unparallel customer and technical service to each of Raymond Handling Concepts customers. The Field Service Supervisor will serve as a first line support manager to current and new customers providing expert advice and information as it relates to all of the customer's aftermarket needs. Internally, the Field Service Supervisor will work closely with all branch operations personnel, making certain that all field service work is submitted and processed in a timely and accurate manner. Additionally the FSS working in conjunction with the Branch Operations, and Parts manager will provide first line support for the proper levels and mix of parts inventory for each technician assigned to their assigned territory. Field Service Supervisors are expected to bill 70 percent of their time to revenue generating charge codes. Organization This position reports to the Branch Operations Manager. Direct Reports for this position include Field Service Technicians. This position will interact with others in all departments as needed. Experience and Skills: SMART Performance Objectives Within 90 days: Meet with each assigned Direct Report and complete a Job Dialogue. Job Dialogue intervals will be based on the individual need and experience of the assigned service technician. Become competent in all aspects of the operation of RHCC's Paperless Work Order process. Meet with the Branch Operations Manager evaluate both technical and administrative training requirements needs of assigned technicians. The purpose of this evaluation is to develop plans that will all consistent customer support that is not dependent of individual performers. Monthly: Regularly meet with your group of assigned Direct Reports. Quarterly: Complete at least one Quality Assurance sheet for each technician assigned to the team. Semi Annually: Conduct job dialogues with individual team members. Assist Branch Op Manager in wage reviews for team members. As Needed: Assist in recruiting potential service candidates. Interview and make company aligned, strategic hiring decisions based on the needs of the assigned branch. Work in conjunction with your designated Technical Trainer and Operations Manager to ensure each Direct Report is provided the required and necessary Technical Training. Visit with customers to make certain that our customers are extremely satisfied with the product and services provided by your branch and RHCC. Complete all additional branch operational tasks and projects as assigned and deemed appropriate by the Branch Operations Manager. Education and Experience Person must be a Raymond Certified Technician and have a minimum of 2 years field service experience. This position requires a sound working knowledge of basic electricity, hydraulic, mechanical, and simple wire guidance systems. This person must be able to lead and organize manpower effectively and efficiently. This position requires the ability to work with a diverse group of people and a management team that emphasizes collaboration, customer satisfaction, winning, and having fun. Communication with supervisors and direct reports needs to be open and direct with the understanding