University of Michigan Patient Services Assistant in Ann Arbor, Michigan

Job Summary

Provide exceptional customer service in an ambulatory setting by facilitating business processes:

Provide exceptional customer service in an ambulatory setting by facilitating business processes: Detailed computer tasks, support of patient financial services. Prefer billing background – charges, coding and accounts receivable.

Required Qualifications*

  • High School diploma or GED.

  • 0-2 years of experience.

  • Demonstrated record of excellent attendance.

  • Demonstrated active listening, written, verbal and information technology skills.

  • Exceptional interpersonal skills and ability to work within a team setting.

  • Communicates effectively.

Desired Qualifications*

  • Solid understanding of computers, e-mail and Microsoft Office applications.

  • Experience in an outpatient clinic setting.

  • Exhibits a professional and positive image when interacting with patients, faculty and staff.

  • Able to handle multiple responsibilities in a fast paced environment.

  • Good organizational and prioritization skills.

  • Ability to work independently as well as a contributing team member.

  • Basic medical terminology (may be tested).

  • Previous cashiering or patient account representative experience.

  • Prior CareWeb, MiChart and online payor system experience.

  • Previous experience in an ambulatory care clinical setting.

  • Experience working within a large, complex heatlh care setting.

  • Call Center or clerical experience with general office practices preferred.

  • Knowledge of university policies & procedures.

Work Schedule

Shift/Hours/Days: 40 hours, Mon-Fri & Occasional Saturdays and evenings.

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID


Working Title

Patient Services Assistant

Job Title

Patient Services Assistant

Work Location

Ann Arbor CampusAnn Arbor, MI

Full/Part Time




FLSA Status


Organizational Group

Um Hospital


UMH EAA Health Infusion Ctr

Posting Begin/End Date

3/20/2017 – 3/24/2017

Paid Time Off


Career Interest

Patient Care Clerical Support

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