University of Michigan Instructional Designer in Ann Arbor, Michigan

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The LSA Web Services Team is a fun, dynamic team that supports a large number of websites in the College of Literature, Science, and the Arts (LSA). Our team is looking for an Instructional Designer/Trainer to train our web editors how to use our web based site editing software, Adobe Experience Manager (AEM). The person in this position will also be the lead for Open Lab sessions where users can sign up or drop in for assistance. Additionally, this position is point on fielding web help desk tickets.

Duties include:

Conduct AEM Training courses at least once per week.

Conduct two Open Lab courses per week.

Keep course and lab offerings current on our website and create new training courses to keep our users up-to-date on new functionality and software enhancements.

Create and design training materials for new courses; edit and redesign existing courses when necessary.

Conduct surveys to gain feedback on the user experience for training and open labs. Based on survey data, make adjustments to improve programs and increase user satisfaction.

Be the point person for the Web Team’s help desk tickets submitted online and either solve the issue or route to the appropriate people on the team for resolution.

Continue to grow training and instructional design skills through professional development and training opportunities provided by the team and university.

Schedule rooms for training, if necessary.

This position reports to the Manager, LSA Web Services.

Required Qualifications*

A bachelor's degree or equivalent.

At least three years of experience in adult education and instructional design, preferably focused on application training.

Experience training users with varying strengths. Excellent interpersonal and communication skills.

Strong written and analytical skills.

Comfortable working with web sites and using web publishing software.

Professional, positive, reliable, and self-driven.

Desired Qualifications*

Certification in Instructional Design.

Master’s degree.

Experience working with a web content management system, in particular Adobe Experience Manager.

Experience with WordPress.

Experience with help desk and/or ticketing software.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.

  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID


Working Title

Instructional Designer

Job Title

Instructional Designer

Work Location

Ann Arbor CampusAnn Arbor, MI

Full/Part Time




FLSA Status


Organizational Group

College Of Lsa


LSA Dean: Development

Posting Begin/End Date

3/20/2017 – 3/27/2017


$53,000.00 –$63,000.00

Career Interests

Human ResourcesAdministrationInformation Technology

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