NSF International Account Manager, Food Equipment in Ann Arbor, Michigan
Description Job Title Account Manager, Food Equipment Location Ann Arbor, MI, US Organization Name Food Equipment or Water Department DescriptionAt NSF International, our mission is to protect and improve human health. We're a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We're passionate about the work we do, because together, we have a broad impact on our world.Our 2,500 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories. We're growing fast, and that's where you come in. Come join our team.More information about NSF International can be found at . Basic Purpose Responsible for providing ongoing account management and customer service to assigned clients. Principal Accountabilities•Manage assigned clients including coordination with all appropriate service areas and ensuring accurate and timely project completion and delivery of superior customer service.•Manage work order for new projects and maintenance and revision of existing products for existing clients.•Review client requests for new services or products and route to appropriate group as needed.•Educate and communication other key information relevant to the certification process to assigned clients.•Accountable for quotations and updating of project scope for existing clients.•Manage and maintain documentation and database systems for assigned clients and products.•Work closely with Technical Reviewers to assure reviewers can complete their assigned duties and tasks.•Meet with clients (in office, tradeshows, or their facilities) as needed to ensure ongoing customer satisfaction. QualificationsRequired Qualifications:•Bachelor's degree in a scientific area of study or documented success at NSF and in pursuit of Bachelors degree.•A minimum of three (3) years relevant account management or customer service experience•Excellent time management, organizational skills and attention to detail.•Excellent verbal and written communication skills.•Proficient in Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc.Preferred Qualifications:•Documented successful NSF experience•Familiarity with the assigned project industry and relevant technical standards. Additional Details ClosingNSF International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.NSF is a registered user of the E-Verify employment eligibility verification systemNSF is committed to a Smoke free work environment Currency USD Amount of Travel Up to 10% Travel Work At HomeNSF and its subsidiaries are Equal Opportunity Employer Veterans/Disabled employers- we welcome and encourage diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NSF is a registered user of the E-Verify employment eligibility verification system.