Philips Contracts Support –Quoting in Andover, Massachusetts

Contracts Support –Quoting

The Contract Specialist manages company contracts with our Customer that involves response for proposals, bids, quotations, provisions and contract modifications. They analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, corporate policies and business unit procedures. The individual acts in liaison with the Sales team creating and negotiating simple contractual instruments commensurate with skills and grade level. The Specialist is responsible for communications on contract policy and practice to the internal business teams. The position requires attention to detail ensuring that contract review, approval and execution in accordance with corporate and/or business unit booking criterion is fully met before sign-off as this is a legal document. May conduct research to support contract audit and or facilitate business contract performance and compliance. The individual performs contract close out activities which supports the Sales team in achieving booking/revenue targets. The person filling this role follows established procedures on routine work; requires instructions only on new assignments. The Specialist works on assignments that are semi-routine in nature but recognizing the need for occasional deviation from accepted practice.

Key Responsibilities/Duties

  • Coordinates/administers all phases of service quoting process, including:

  • Research installed base/master data to ensure accuracy of quotations

  • Verify pricing and entitlements, obtain necessary management approvals based on current price pages, earned discount policy and service agreement portfolio

  • Work closely with Account Managers, Service Sales, Inside Sales and Zone personnel to meet established deadlines

  • Manages all phases of service agreement processing, including:

  • Ensures that all booking criteria is met based on current policies

  • Verify accuracy and completeness of pricing, configuration and master data

  • Review and obtain necessary approvals for non-standard entitlements and changes to Terms and Conditions

  • Provides support to Sales, Service, Finance and Service Marketing organizations and customers by researching and resolving issues in a timely manner.

  • Escalates issues to Customer Service management as necessary and follows up with proper documentation as necessary to adjust or cancel the contract if needed.

  • Interfaces with Credit and Collections, Sales OA, Customer Response Center, Sales Teams and other internal departments to maintain correct and complete customer account and database information.

  • Creates and maintains Electronic Quote files to ensure all necessary contract documentation is accessible to all departments.

  • Regularly communicates with customers/partners to drive solutions and maintain satisfaction.

  • May perform other related duties as assigned.

Job Requirements:

  • Bachelor’s degree in business or related field, highly desirable or equivalent experience.

  • At least one to two years’ experience in order processing/administration, with at least two years’ experience in a customer service environment highly desirable.

  • Skills in using MS Windows and Office (e.g., Word, Excel, etc.).

  • Working knowledge of SAP desired.

  • Ability to type 50 words per minute accurately and skill in performing 10-key data entry by touch.

  • Interpersonal skills required in interactions with Philips Healthcare staff, and external customers.

  • General math skills and business skills required.

  • Clear and concise oral and written communications

  • Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required.

  • Good organizational skills and aptitude for detail.

  • Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity.

  • Ability to use good judgment and make confident decisions under defined policies and procedures.

  • Work well within a team environment to accomplish departmental goals.

  • Available to work overtime as required.

Do you want the opportunity to take your career to the next level in a global organization backed by a stable 120 year legacy of innovation? Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships.

Take the next step in your career and apply online. Contracts Support –Quoting. Job ID: 223635. Philips Careers Website at

Not yet ready to apply? That’s okay! Learn more about us by joining our Talent Network on LinkedIn or following us on Twitter at @PhilipsJobsNA at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.