Aetna Quality Analyst in Amherst, New York

Req ID: 36256BR

This is an office based role in one of the following offices: Plymouth, MN, Amherst, NY, or Tampa, FL


As a Quality Analyst for Meritain Health Inc. (an Aetna company), you will review all types of medical and dental claims for accuracy, using the groups plan documents, Meritain Health procedures and industry standards. Our objective is reporting for company, group and individual accuracy statistics, training feedback and trending of issues both for system and examiner adjudication. Fundamental Components of the Quality Analyst position include, but are not limited to:

  • Audit medical and/or dental claims. (30%)

  • Analyze and interpret plan documents. (30%)

  • Troubleshoot and propose solutions to decrease audit errors. (20%)

  • Provide investigative support to management(5%)

  • Document new procedures, as needed. (5%)

  • Request claim adjustments when needed (5%)

  • Cross train on other responsibilities within the department (5%)


  • 1-3 years of claim processing and/or claims auditing experience.

  • Knowledge of heath claim processing (example: COB, Medical necessity, pre-existing, U&C)

  • Keyboard and computer familiarity.

  • Knowledge of Preferred Provider Organizations.


    The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.


    Functional - Claims/Claim processing - Dental/1-3 Years

    Functional - Claims/Claim processing - Medical or Hospital - ACAS/1-3 Years

    Functional - Claims/Quality management/1-3 Years

    Functional - Customer Service/Customer service - Medical billing/1-3 Years


    Technical - Computer Operations/System and Console Operations/1-3 Years/End User

    Technical - Aetna Applications///


    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Job Function: Quality Management