Aetna Pharmacy Implementation Manager in Amherst, New York

Req ID: 47526BR


Responsible for directing all aspects of customer pharmacy benefit plan implementation of Self-Funded New Business Clients. Partner with all key internal and external stakeholders to proactively identify and address critical pharmacy implementation issues ensuring customer expectations are consistently satisfied or exceeded.

Fundamental Components:

Acts as a single point of contact for pharmacy benefit implementation; Mediates and coordinates resolution of all project deliverables and pharmacy implementation related tasks; Develops and executes pharmacy implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements;; Engages team members to follow through on their responsibilities; Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations; Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall pharmacy implementation process.


2+ years of Customer Service Experience is required.

Project management and/or account management experience is highly preferred.

Background in Pharmacy is preferred.

Healthcare industry experience is preferred.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


The Pharmacy Implementation Manager is the project manager, coordinating the pharmacy plan implementation, acting as a liaison between our Clients and internal team members/areas.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service