Fiserv Collections Representative in Amherst, New York

Position Description

Collection Consultant

Come join one of Fortune’s Most Admired Companies three years running! In this position, you will work in a fast-paced, professional, and customer service oriented call center environment. You will be responsible for performing inbound and outbound collection activity on past due monthly automotive contract payments. You will guide customers through the collections process toward desired outcomes as defined by client objectives. As a member of the Collections team, you will work both first party and third party collection activity and will help us to deliver world class customer service for our clients. Our Amherst office is growing and opportunities for those that are driven and have the skills and abilities to do more abound!

Required Qualifications:

  • Independently take the initiative to drive change in the organization

  • Ability to identify and create process improvements that impact the organization’s revenue

  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management to deliver exceptional customer service 100% of the time

  • Strong customer/client focus with the ability to resolve issues by de-escalating a situation turning bad experiences into positive ones

  • Enjoys speaking on the phone

  • Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality.

Preferred Qualifications:

  • Associates degree in a business related field

  • Knowledge of collections

*Pre-employment background, credit, and drug screen required for external candidates.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.